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Need help getting my apps to work

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‎12-31-2017 11:46 - last edited on ‎12-31-2017 13:37 by Fitbit Moderator

‎12-31-2017 11:46 - last edited on ‎12-31-2017 13:37 by Fitbit Moderator

I am really frustrated with the “buggy” Ionic. It could be a great device but it is so often not working. The apps are pretty useless. The strava app seems virtually unusable. The weather app took days to set up because it simply wouldn’t find any locations, the wallet app took 10 minutes to set up a card only then to inform you that it only supports 2 cards in the UK (neither of which I have or have ever heard of)..... i have thus far failed to get any music onto it. It often will not connect via blue tooth to my phone. It could be good but it isn’t!

 

Moderator Edit: Clarified subject

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‎01-21-2018 11:41 - edited ‎01-21-2018 11:42

‎01-21-2018 11:41 - edited ‎01-21-2018 11:42

@SunsAnvil I hope you're doing well! Sorry for the delayed response. Are you still experiencing this?

 

Please check if your phone is listed under the list of supported devices. 

 

Also, please perform a restart on your Ionic. That should help you out if you keep experiencing this. 

 

Please check this music article, there are some situations that won't allow you to transfer some music files. I'm sure you will find this helpful.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎02-03-2018 00:04

In response to SantiR

‎02-03-2018 00:04

I’ve pretty much given up with it. The watch and BPM, steps tracking and a few other features work OK but the music transfer is a glitchy joke. Wish I had gone with the charge. Ionic is not worth the extra cash but now I am stuck with it.

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