New Ionic double tap issues

[Mitchell888]

Hi,

I've searched long and hard about this issue but could only find topics from October last year. 

I'm on my second Ionic, as Amazon replaced the first one yesterday under advice from fitbit. 

Double tapping the screen when the Ionic screen is off does NOT work. I have to really tap hard, which seems dangerous. If I tap the bottom very hard, this also works. 

Any ideas? All relevant settings are correct, this is really annoying as when in bed lifting your arm is unreliable i find. 

Cheers. 

[USAF-Larry]

@Mitchell888, the best way to activate the display on the Ionic is a very firm tap at the bottom of the display and the beginning of the case.

[Mitchell888]

That appears to be the most reliable place after testing over the past hour or so.

NIce one pal, much appreciated!