No HR read on Ionic

[Kmac86]

According to my Ionic I am dead. Can not get it to pick up my HR at all. 

[SunsetRunner]

Hi

Is heart rate turned on? On the ionic go the settings, make sure heart rate is turned on.

When it's on, try set to off & turn off the tracker (in the settings tap 'about' -> 'shutdown').

After turning on, change the heart rate setting back to on. 

Hope it helps

[Natan90]

Since today i have the same problem, no HR reading. Tried turning it on/off and restarting the Fibit itself too but nothing seems to work..

Also today the HR reading showed wrong values compared to gym handbar readings.... And last night it didnt get my hr either.. 

This seriously makes me think of returning it. 

[Kmac86]

Have done that several times. And still nothing after three days of wearing it.

Sent from my iPhone

[SunsetRunner]

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.

Mention what you've already tried to speed things up.

[Kmac86]

I have repositioned watch on both arms, turned off heart rate tracking and shut down and turned heart rate tracking back on. Have disconnected from phone and re-connected. Have done system reset and re-started from the start but still nothing. Absolutely no hr reading at all.
I have contacted support thanks.

Sent from my iPhone

[mariossp]

Is there a continuous green light emitted from the bottom of the watch where hr is located?

[Kmac86]

Yes there is

Sent from my iPhone

[mariossp]

Are u sure u r wearing the watch according to the manufacturers guidelines?

[Kmac86]

Yes I am thank you

Sent from my iPhone

[SunsetRunner]

*fingers crossed*

[DramaQueenDiva]

Is it possible that you may be wearing it too loose? Sometimes if it's too loose, the tracker will move and get caught on a bone, which stops the HR reading. Sometimes that happens with my Alta HR.

[Kmac86]

Nope snug but not overly tight and have tried positioning higher and lower but nothing 😞 yet when I put my Pt’s Garmin on in exactly same spot it picks up my heart rate straight away.

Sent from my iPhone

[SunsetRunner]

Are the sensors on the back cleaned? A bit of water and soft paper tissue will do. 

[Kmac86]

It’s brand new out of the box! But yes it has been cleaned.

Sent from my iPhone

[ErickFitbit]

@Kmac86 Thanks for taking the time to complete a restart of the watch and also attempting to toggle the HR sensor to ON, Auto in an attempt to get it to track your heart rate reading. I've escalated your inquiry to our Support Team who will be getting in contact with you in the next 24-72 hours to provide you with some further steps to help get you back on track. Please let me know the outcome and keep me posted.

[Kmac86]

Thanks. I have spoken to Fitbit support who have been fantastic and they have ruled my Ionic as defective and will be organising replacement for me.

[katstuck]

I'm having the exact same issue. 45 minute workout; average heart rate zero. This makes me angry. It's brand new.

[Kmac86]

I had no HR read at all... contact support 🙂

Sent from my iPhone

[judoka209]

I was having the same problem. Then it dawned on me to flip the watch over and what did I see but a dirty sensor. I wiped it clean and voila I'm not dead anymore. Lol