04-20-2019 18:34
04-20-2019 18:34
No longer working today - shut down, shut off, reset devices etc,. Turned Bluetooth off and on, many times and no longer working. 18 months old.
04-21-2019 08:07 - edited 01-01-2020 11:10
04-21-2019 08:07 - edited 01-01-2020 11:10
Hi @SunsetRunner, nice to see you around. Thanks for trying those steps before posting your inquiry. It's odd that your Ionic is no longer syncing.
There are a few factors that might affect synchronization, I'd like to confirm what model of phone or computer you're using to sync. I'd recommend to check some requirements that your phone and Ionic should have in order to successfully communicate:
Requirements:
If the syncing issue remains with a mobile device I would recommend following the steps below:
In case of having an Android phone, also check your phone Permissions and leave location on to keep syncing and getting notifications with your phone, for more info check this suggestions from @ErickFitbit.
I'll be around in case that you need more assistance.
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04-23-2019 02:26 - edited 04-23-2019 04:57
04-23-2019 02:26 - edited 04-23-2019 04:57
Hello Thank you for your reply. I actually resolved it prior to seeing this by unpairing it with the Bluetooth and it worked. Thanks again