Done with fitbit. I purchased the Ionic for my wife when they were first released, after being warned by the 16 year old at Best Buy that fitbits are poorly made and there is zero support from the company. My wife had bought me a Blaze for me a couple years ago that has been great so far, so I figured the high school student was off with their feelings about fitbit.
Last week something with the display started acting up on my wife's Ionic and now the display doesn't work at all. My wife contacted fitbit and as the warranty expired just shy of two months ago, their is apparently nothing they can or will do. The response was that we need to purchase a new watch. I realise that the warranty has expired but what I didn't know is that they can't or won't even repair them. It almost cost me $500 CAD for a watch that lasts just over a year. My wife and I were just about to purchase two fitbits for our daughters so thankfully this happened before we made that decision as we will not be buying anything from fitbit again. Too bad, but this will likely be another tech company that will go down the Blackberry road.
Not bashing, just want others to be aware and only spreading the word on the downfalls of this company will ever cause them to make any changes. Good luck!!!
