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Not Charging

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‎03-31-2020 17:27

‎03-31-2020 17:27

When attempting to charge have nothing occurring. Has the battery run out of life & are they able to be replaced.

Unit is approximately 3/4 years old.

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‎04-01-2020 00:59

‎04-01-2020 00:59

It may well have reached its end of life as it's quite old and, if it has, the battery cannot be replaced. However, it's worth going through Fitbit's troubleshooting guide for charging issues in the hope that it's fixable:

 

Help article: Why isn't my Fitbit device's battery charging?

 

If those tips don't help then, as it says at the end of the guide, it's probably best to contact customer support. Even though you will be out of warranty they may be able to help in some way.

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1 REPLY 1

‎04-01-2020 00:59

‎04-01-2020 00:59

It may well have reached its end of life as it's quite old and, if it has, the battery cannot be replaced. However, it's worth going through Fitbit's troubleshooting guide for charging issues in the hope that it's fixable:

 

Help article: Why isn't my Fitbit device's battery charging?

 

If those tips don't help then, as it says at the end of the guide, it's probably best to contact customer support. Even though you will be out of warranty they may be able to help in some way.

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0 Votes