Not receiving notifications

[Lennardsm]

Lately I am not getting any notifications anymore! Also no calls. In my settings of the Fitbit App and my device (Iphone 7) notifications are on, so not sure why I am not getting any. 

Please help!

Moderator edit: Subject for clarity 

[Mortensolheim]

I have the same problem that I see very many have with the ionic clock. in the app i have all the information such as the number of steps, pulse etc. but this information does not come up on the clock. I am now starting to lose my patience, there must soon be a solution or this watch is worthless and I will return it where I bought it.

[AnaGHG]

I had got other notifications except for sms messages. I removed Fitbit app from my iPhone and downloaded it again and then I went to message settings and I choose persistent and now everything works.

[RicardoFitbit]

Hey guys! I'm here to continue providing assistance, my sincere apologies for the delay in responding. Welcome aboard @MidoriC @SBCarter @Mortensolheim. Also, thanks for your reply and update @AnaGHG.

@MidoriC Thanks for troubleshooting this matter with me, your effort and patience are appreciated. For me to better assist you, can you please let me know if you're not receiving any notifications or just one of them? Also, which mobile device you're currently using? Certainly, you should not have to delete the device several times to receive notifications. I'll be looking to your reply.

@SBCarter Thank you for sharing your experience with us on your post, I totally understand your situation and how frustrating this matter was for you. I'm happy to know that our Customer Support team assisted you with this notification difficulties, please do not hesitate to contact them back if you want more information regarding the resolution that was given or if you have any additional questions for me to answer. 

@Mortensolheim Thanks for bringing this to my attention, according to your post, you're not having difficulties with the notifications of your Ionic right? Can you please provide me with more information regarding your concern? Is your Ionic recording data but not showing your daily activity on the device itself but you're able to sync it and check your stats on the Fitbit app?

@AnaGHG I'm glad to know that your concern was resolved, thanks for the follow up. Don't hesitate to contact me back if you have any additional questions or if you require further assistance, I'll be here for you!

I'll be around.

[MidoriC]

I am using an iPhone 8 and my Ionic randomly stops receiving all notifications.

Midori Carpenter

[Lennardsm]

Still no solution! Sometimes if I try something like downloading the Fitbitt App again, turn bluetooth on/off, Reboot my fitbit device etc. Notifications come back to my device. Only it's a matter of time before I don't get any notifications.. very annoying...

[GuessBing]

Hello,

I also have the same issue where my ionic no longer vibrates and sends a notification when I receive calls and text messages.  I have tried all the trouble shooting and still does not work.

HELP PLEASE!

[Sfrois71]

If you press the single button on the left of the Ionic it shows screen wake and notifications. Select on for the notifications. It seems that an update turned it off. Hope this helps.

[Sfrois71]

If you press the single button on the left of the Ionic it shows screen wake and notifications. Select on for the notifications. It seems that an update turned it off. Hope this helps.

[SunsetRunner]

Hi nic.nak,

 I just realized after reading your post that if I swipe down on the watch face there are text messages and missed call notifications on my Fitbit ionic watch BUT I don't actually get them at the time they are being received also.

It must have been either the firmware update or the last android app update that has this bug.

Thanks for bringing that to my attention, I hope they understand the issue better now.