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Not syncing

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‎05-29-2018 13:18 - last edited on ‎05-30-2018 12:38 by Moderator Alum

‎05-29-2018 13:18 - last edited on ‎05-30-2018 12:38 by Moderator Alum

This is beyond frustrating.  Bluetooth on/off wifi on/off try to sync using wifi, try to sync using bluetooth.  The watch (Ionic) cannot be seen, by either the phone or the laptop.  Barley syncs the steps. 

 

Oh, make sure your Ionic is nearby!  How about sitting on top of the phone.

 

Going back to the Flex.

 

Moderator edit: Updated subject for clarity/ Format 

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‎05-30-2018 12:43

‎05-30-2018 12:43

It's great to see new users around @SacScotty! 

 

Let me help you syncing your Ionic. Before we move forward we nee to exhaust all the troubleshoots so please follow the steps listed on this article. There you'll find the instructions for all the different platforms. 

 

Let me know how it goes, I'll be around! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎06-03-2018 03:43

‎06-03-2018 03:43

It's not your particular Fitbit because it's been doing this with my Alta for the last 2 weeks. I've had my alta for 2 years and whatever update they just did it messed everything up. 

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