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Not tracking heart rate or steps

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‎10-01-2018 18:18

‎10-01-2018 18:18

I have tried resetting several times, but my Ionic has stopped tracking my steps and heartrate. The green light sensor for the heart rate is still on, but it does not pick up anything and the steps have been stuck on 968 for the past 12 hours. Any suggestions since a reset is not working?
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‎10-01-2018 23:25

‎10-01-2018 23:25

Try a factory reset. Go to the settings app on the watch and scroll down to About. Let us know how you go 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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