Notifications not clearing

[Rkionic]

I have a Fitbit ionic  the messages on the fit won't clear after hitting the all clear button. What do I do to clear them from the fitbit

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Rkionic.

I'll be happy to help you clear the notifications on your Ionic. I will also be moving this thread to the Ionic board as I think it is better suited for it.

I'd recommend that you try restarting your Fitbit. That should clear the notifications that won't go away.

Let me know if you have any further questions.

[SunsetRunner]

This happens daily. Are they working on a bug fix?

[LanuzaFitbit]

Hello @SunsetRunner.

We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[SunsetRunner]

Thank you very much. Looking forward to the resolution. Much appreciated.

Sent from my iPhone

[Cookie5154]

This just started happening to me last night with my newer ionic. I've had mine a couple of weeks and I've had to restart it three times in less than 24 hours because the notifications won't clear.

[SunsetRunner]

Only have had my ionic 2 days and the clear all does not delete the messages. How can I delete.. One stays on all the time. Gives notice action failed. 

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for bringing this up. 

I replied to you in another thread. You can click here to see my reply. I'm sure that you will find this helpful.

If you have the time maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if there are any further questions.

[IKFrazier]

I’ve restarted my Fitbit ionic at least 3 times everyday for the last few weeks. Still some notifications will not clear. I’ve even turned off certain notifications & then back on. What is going on? Also, text messages & phone calls don’t always appear. I’ve only had the watch for a few months, is it defective???

[GielD]

Same issue here. Have fitbit ionic for 1 week now. Need to restart 6 times a day cause notifications will not clear...

[GielD]

Is there any update about this issue allready? 

[SunsetRunner]

No good solution has been posted to this except work around a such as
rebooting the device every time.
--
Sent from Gmail Mobile

[LanuzaFitbit · Accepted solution]

Hello @SunsetRunner. Welcome to the Forums @GielD.

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Mmohn]

Any updates yet?  It has been a few months.  I have many notifications and as soon as I clear them out by rebooting, more get stuck.

Thank you,

Mark

[Datax]

So Fitbit has been working on this issue for 8 months with no sign of success- has Fitbit thought of the possibility of hiring qualified software designers and programmers?

[Kansasmom]

It’s now September. Any solutions to the notifications not clearing issue? 

[Datax]

Nada - nope - nothing

[Heckyy]

Still one the biggest pains about the Ionic...

C'mon Fitbit - any word on a fix? 🤞

[Hann-UK]

Very disappointed with how erratic fitbit ionic notifications work including the failure to clear messages.  You acknowledged this problem back in January this year and still happening. Any solution yet?

[Kansasmom]

Nope. And now notifications aren’t working at all. I might as well just have a store-bought step counter. That’s all this stupid thing does.

Diane Lowery
Lincoln Elementary Librarian
1812 Cron
Augusta, Kansas 67010
Sent from my iPhone