One side of the display is unresponsive

[Jnewten]

My ionic touch screen stopped working on the right side of the screen. The very left edge is still responsive. I was able to navigate through the menu enough to perform a factory reset. Unfortunately the touch screen still doesn't work right.

This all started when the battery died. When I charged and restarted the ionic the right side of the touch screen wasn't responding to input.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Jnewten, welcome to the Community Forums! Thanks for bringing this to my attention.

I appreciate the details that were shared in your post and your effort troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to change your Ionic clock face in the Fitbit app. To do so, please follow the next steps:

1. With your device nearby, in the Fitbit app, tap the Today tab   > your profile picture > your device image.
2. Tap Clock Faces  > All Clocks.
3. Browse the available clock faces. Tap the clock face you want and tap Select to install it.
4. Sync your device to see the change.

Keep me posted.

[Jnewten]

thankyou for the suggestion. I tried switching watch faces from gauges to cinemagraph. Unfortunately that still did not help.

[RicardoFitbit]

Thanks for your reply and update @Jnewten, sorry for the delay in responding.

Your effort and patience troubleshooting this situation are appreciated. I was informed by our Support team that they already provided you assistance with the inconvenience experienced with your Fitbit Ionic. That being said, my best advise will be to contact them back if you have any additional questions about the outcome of your case, I'm sure that they'll provide you with more information and details.

Don't hesitate to contact me back if you need anything else, I'll be around. 

[SunsetRunner]

I think I'm having this same issue.  Any idea how to resolve it? 

Thanks!