Problem syncing ionic to wireless headphones

[Jason24]

Hey team, I’m having problems pairing my ionic to my Bluetooth headphones. I bought a Skull Candy Method Wireless headset, to be fair mostly because of the price and they fit the sports brief. They paired easily and worked fine initially, then I had trouble charging the headphones and had to take them back for repair. I’ve just charged them again after a week of seamless use, and now my ionic won’t pair with them. I’ve tried deleting the device and starting again, it finds them, which makes me think the Bluetooth is working, but they won’t pair. The headphones pair to my iPhone and play, so is it an ionic issue?

[SantiR · Accepted solution]

@Jason24 Welcome to the Fitbit family! Thanks for reporting this and for trying to re pair your new fixed headphones with Ionic.

I've seen a workaround that has helped other users in the past. Please try the following:

• Perform a restart on your Ionic.
• Unpair the headphone (if appear paired).
• Pair them back again.

This has been helpful before. It is worth giving it a try.

Hope this helps. Let me know how it goes! 

[Jason24]

After I posted this I noticed a couple of things - my Ionic hadn't synced in over 12 hours, and there was an update pending. It wouldn't sync without the update, and for some reason it wouldn't update either - kept telling me it couldn't access our WIFI. I ended up resetting it, then managed to complete the update, and then managed to re-pair with my headphones. It's been fine since.

[SantiR]

@Jason24 Thanks for your reply! I'm so glad to hear that you were able to identify the root cause of this situation. I'm also glad to hear that it's been working fine since then! Thanks for sharing your experience with the Fitbit Community!

I'm sure this will be helpful for other users too! 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[BALOCH]

I tried this method with JBL Endurance Peak and left ear goes off after 2 seconds.

.

Tried with Beats Studio 3 and it worked perfectly.