Problems after factory reset

[Qatartiger]

After factory reset all i get is the logo flashing intermittently. It has been doing this for hours now

[SteveH]

Have you tried going through the setup process since the reset? Go into the account section of the app (the icon looks like an ID card) and select "set up a device". 

[Qatartiger]

Hi

Thanks for that. Yes I have I have tried everything restarting my mobile restarting Bluetooth. The message is no device found. I must have done this over 20 times.

Still all I get is the logo flashing intermittently. I have also tried the factory reset a few times no with the same result.

I love my fitbit. And I'm list without it. 

This one was replaced by Argos uk last April (2018) after a similar problem. 

Please help

[SteveH]

I'm not sure what else to suggest. I've flagged your post for the attention of a moderator who can put you in touch with customer support.

[AndreaFitbit]

Thanks for getting back to us @Qatartiger. I apologize for the delayed response and will be glad to assist you with your factory reset inquiry. Thank you for troubleshooting this issue with @SteveH.

I went ahead and created a case on your behalf and a customer representative will contact you soon. Please check your email. 

Thank you for your assistance @SteveH.

Please let me know how it goes.