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Problems with notifications?

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‎09-30-2017 07:33

‎09-30-2017 07:33

Hi folks,

 

Anyone else have issues with notifications on their Ionic?  I'm on a OnePlus 5 here.

 

I find that after a few hours, notifications stop piping through to the watch.  Normal sync is fine, and I've excluded the Fitbit app from battery optimisation and enabled the permanent notification and constant connection.

 

The only way for me to restore notification is to shut down and restart the watch.


So frustrating!

Best Answer
122 REPLIES 122

‎10-09-2017 08:04

In response to SunsetRunner

‎10-09-2017 08:04

Thanks.. I've got the honor 9, maybe I'll give factory reset a try. Thanks mate!

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0 Votes

‎10-09-2017 08:10

In response to mrhide

‎10-09-2017 08:10

@mrhide wrote:

Thanks.. I've got the honor 9, maybe I'll give factory reset a try. Thanks mate!

First remove ionic from the fitbit app and then factory reset. I didn't and there were some syncing issues before ionic removal and re-install.

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0 Votes

‎10-09-2017 08:26

In response to SunsetRunner

‎10-09-2017 08:26

Thanks! Will give it a try soon and report back! 

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0 Votes

‎10-09-2017 08:51

In response to mrhide

‎10-09-2017 08:51

I find optimal for Android 8 is:

 

Turn off Always connected.

Turn off All day Sync.

 

Notifications come through straight away.

 

Cheers.

Best Answer
0 Votes

‎10-09-2017 12:25

‎10-09-2017 12:25

So I chatted with support, they know the that there are notification, sync and bluetooth problems. I was told bluetooth randomly disconnects and needs to be re-paired. They have no idea what to fix or when it will be fixed. 

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0 Votes

‎10-09-2017 12:34

In response to ElliaIvy

‎10-09-2017 12:34

Confirm:

 

Android or Apple.

@ElliaIvy wrote:

So I chatted with support, they know the that there are notification, sync and bluetooth problems. I was told bluetooth randomly disconnects and needs to be re-paired. They have no idea what to fix or when it will be fixed. 

Confirm Android or Apple.

Always connected off

All day Sync off.

 

 

 

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0 Votes

‎10-09-2017 12:38

In response to SunsetRunner

‎10-09-2017 12:38

Android. If I use the settings you suggest I get no notifications or syncing at all.

@SunsetRunner wrote:

Confirm:

 

Android or Apple.

@ElliaIvy wrote:

So I chatted with support, they know the that there are notification, sync and bluetooth problems. I was told bluetooth randomly disconnects and needs to be re-paired. They have no idea what to fix or when it will be fixed. 

Confirm Android or Apple.

Always connected off

All day Sync off.

 

 

 

 

Best Answer
0 Votes

‎10-09-2017 12:43 - edited ‎10-09-2017 12:45

In response to ElliaIvy

‎10-09-2017 12:43 - edited ‎10-09-2017 12:45

@ElliaIvy wrote:

Android. If I use the settings you suggest I get no notifications or syncing at all.

@SunsetRunner wrote:

Confirm:

 

Android or Apple.

@ElliaIvy wrote:

So I chatted with support, they know the that there are notification, sync and bluetooth problems. I was told bluetooth randomly disconnects and needs to be re-paired. They have no idea what to fix or when it will be fixed. 

Confirm Android or Apple.

Always connected off

All day Sync off.

 

 

 

 

I'm using a Google Pixel with the very latest version of Android. It works. What phone and Android you using?

 

Try those settings, then reboot your phone and also reboot your watch by holding bottom  buttons either side of your phone at the same time. Once your phone has started give it five minutes, then try to sync. Cheers.

Best Answer
0 Votes

‎10-09-2017 13:43 - edited ‎10-09-2017 13:45

In response to SunsetRunner

‎10-09-2017 13:43 - edited ‎10-09-2017 13:45

There is new version of The Fitbit App for my IPhone , just released!

Bug fixing and improvements, I don’t know what fixes!

 

maybe there is also one for Android phone, pls check!

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0 Votes

‎10-09-2017 17:36

‎10-09-2017 17:36

I was getting pretty frustrated as I wasn't receiving notifications throughout the day. Was troubleshooting and noticed that when my phone (Galaxy Note 😎 is in Do Not Disturb mode, I wouldn't get notifications. Turning it off, I started getting notifications again. So not sure if it's related to all your issues, but I would see if you have DND on. Maybe you might have it on because you scheduled it within your phone's settings.

 

I kinda wish there was a way to get notifications on the Ionic with DND on. That way your phone won't make an annoying ringtone noise, but you'll still be aware of a notification because your watch will have a subtle vibrate.

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0 Votes

‎10-09-2017 18:32

In response to RDizzzle

‎10-09-2017 18:32

I have a Google pixel, running Android Oreo. I was having a lot of trouble with notifications, despite restarting both devices and resetting things multiple times. I was Googling things and came across this app that pointed out if you're using Android Oreo you need to disable all notifications in the Fitbit app except for text notifications. Once I did that I started receiving text notifications. To get the other ones going I opened up the apps and enabled all the other ones I wanted. Most things seem to be working just fine. I also have the notifications widget enabled. Hope that helps others with similar struggles.I have a Google pixel, running Android Oreo. I was having a lot of trouble with notifications, despite restarting both devices and resetting things multiple times. I was Googling things and came across this app that pointed out if you're using Android Oreo you need to disable all notifications in the Fitbit app except for text notifications. Once I did that I started receiving text notifications. To get the other ones going I opened up the apps and enabled all the other ones I wanted. Most things seem to be working just fine. I also have the notifications widget enabled. Hope that helps others with similar struggles.

 

 

Best Answer

‎10-10-2017 01:03

‎10-10-2017 01:03

Hi ,

 

I have the same issue . i have turn on the notifications .. some how ..i found them turned off.. 😞

 

Huawei P10

Best Answer

‎10-10-2017 14:07

In response to radu.enoiu

‎10-10-2017 14:07

It same to me on Huawei mate 9.

Best Answer
0 Votes

‎10-10-2017 14:27

In response to SunsetRunner

‎10-10-2017 14:27

@SunsetRunner wrote:

I have a Google pixel, running Android Oreo. I was having a lot of trouble with notifications, despite restarting both devices and resetting things multiple times. I was Googling things and came across this app that pointed out if you're using Android Oreo you need to disable all notifications in the Fitbit app except for text notifications. Once I did that I started receiving text notifications. To get the other ones going I opened up the apps and enabled all the other ones I wanted. Most things seem to be working just fine. I also have the notifications widget enabled. Hope that helps others with similar struggles.I have a Google pixel, running Android Oreo. I was having a lot of trouble with notifications, despite restarting both devices and resetting things multiple times. I was Googling things and came across this app that pointed out if you're using Android Oreo you need to disable all notifications in the Fitbit app except for text notifications. Once I did that I started receiving text notifications. To get the other ones going I opened up the apps and enabled all the other ones I wanted. Most things seem to be working just fine. I also have the notifications widget enabled. Hope that helps others with similar struggles.

 

 

Good call.

It says instructions are provided in the app to fix fitbit's notification priority but I can't find that anywhere!

Best Answer
0 Votes

‎10-11-2017 01:48

In response to radu.enoiu

‎10-11-2017 01:48

Hi ,

 

later update.

 

After i've reinstalled the FitBIT App .. all is good now.

 

Huawei P10

Best Answer

‎10-11-2017 22:47

In response to radu.enoiu

‎10-11-2017 22:47

But not on Huawei Mate 9.

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0 Votes

‎10-11-2017 22:55

In response to rs50

‎10-11-2017 22:55

I have s8+ find mine turns off gmail everyday have to re enable it in notifications on fitbit app. If i try to use email at top emails dont work at all only works if i turn it on in the notification list.

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0 Votes

‎10-11-2017 22:58

In response to Paul201065

‎10-11-2017 22:58

The Gmail app sucks!

 

Try using TypeApp for Gmail and other email providers, much better!

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0 Votes

‎10-11-2017 23:05

In response to SunsetRunner

‎10-11-2017 23:05

It works on my garmin 235 fine though.so guess its a another bug in fitbit software. 

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0 Votes

‎10-11-2017 23:28

In response to Paul201065

‎10-11-2017 23:28

For me and my Note 8, Gmail never worked unless I remove it from my default
mail app (within Fitbit, not Android) and turn it on from the full app
list, if that makes sense.
Best Answer
0 Votes