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‎12-16-2018 06:46 - last edited on ‎12-17-2018 13:44 by Fitbit Moderator

‎12-16-2018 06:46 - last edited on ‎12-17-2018 13:44 by Fitbit Moderator

hi,

My ionic recently does not automatically turn on the screen when i turn my wrist, every time when i want to see the time/steps, i always have to press the button.

Can someone show me how to fix? i have tried every ways except for factory reset as i don't want to loose all my music...

thanks 

 

Moderator edit: Updated subject for clarity 

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1 BEST ANSWER

Accepted Solutions

‎12-16-2018 06:54

‎12-16-2018 06:54

Press and hold the left button for a couple of seconds until you get the settings for screen wake and notifications. Make sure screen wake is on auto.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
4 REPLIES 4

‎12-16-2018 06:54

‎12-16-2018 06:54

Press and hold the left button for a couple of seconds until you get the settings for screen wake and notifications. Make sure screen wake is on auto.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎12-16-2018 06:55

‎12-16-2018 06:55

“Can someone show me how to fix?”

 

1     Press and hold the single left side button.  

2     Then swipe right until you see “Screen Wake”

3     Tap that icon and “Switch it from Manual to Auto”

 

Try it and see if this works for you.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer

‎12-16-2018 20:00

In response to wtksk8r

‎12-16-2018 20:00

Thanks, it works

Best Answer
0 Votes

‎02-27-2019 14:56

In response to Whistler888

‎02-27-2019 14:56

thanks, for the solution. i recently the same probs and spent a few wasted hrs trying to fix it before thinking to check this forum. your solution 

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