RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[SWPrice]

FitBit...simple. FIX YOUR STUFF. 

[guinessmcjo]

its so annoying!! 😞 only got my ionic today and really not what i expected 😞

[T3CHBloG]

guinessmcjo: The Ionic really is a nice device. It's all just bad timing. It will work out.

[Sandddddd]

For now, i just want to know when will it be resolved?

[sarah1246]

I am also having issues with receiving notifications on my Fitbit. i have tried everything to try and resolve this and still nothing. Is there an issue with this too?

[Sbreaux]

I wouldn’t delete it either. The way this issues is being handled sure doesn’t seem on the up and up and to be truthful the small margin of me choosing an Apple device over others is rapidly closing.

[allisonjeric]

Will you notify us when this is resolved ? 

[Billnh1]

Can they re issue OS1 using the next number so the Fitbit will install it.
Then come back in a couple of months to reissue OS2. We need a temporary
fix from Fitbit. I'm sure someone's head is rolling around the office now
but stop playing the blame game and start playing the fix it game.

[Billnh1]

I agree. I hope they are spending a lot more resources on fixing the
problem than they are spending on fixing their image.

[TrekkieSteph75]

Same here.... Hopefully it'll work soon

[seoBOXX]

Same here ... bought today .... same issue

Greets from germany,

Andy

[TrekkieSteph75]

Ja, das ist echt nervig. Bin mal gespannt, wie lange das noch dauert....

[KrystleB]

Do you know when this will be fixed? My watch only started doing it when updated.

[Billnh1]

No idea when. I did the update this morning and now this. I still have my
charge HR to fall back on. I hope they fix this today.

[KrystleB]

I do as well. Thank you.

[SteveP1980]

Hello, 

I bought my Ionic at the end of december 2017. The first month it was great! But since an update nothing but trouble. Since then it don't get any notifications from my phone. I lived with the problem until now I was sick of it. Now I did the reset and now i have the issue with the clock error. I have it 4 months and only 1 month it was working as it should be. Please arrange this issue fast because it' very frustrating. Greetings from Belgium.

[Blueboy999]

Hello Mathew, How do I know the issue is solved?  Rg Bert

[T3CHBloG]

SteveP1980:

If you're not getting notifications, make sure you're giving the Fitbit app permissions and also check within the app to make sure notifications are setup properly. I've not experienced this issue.

[CWKNAPP]

I have the same issue.  I can only see my clock face.  I have no apps and cannot access any of the apps I had on the unit to start exercises, etc.  The watch is pretty much useless other than to tell time and track my steps.  When will this be fixed??

[SunsetRunner]

I got my Ionic new today. If this is not fixed by tomorrow it is going back for a refund.