RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Yupiter]

i have just update fitbit ionic but appear clock error on the screen.

How to reset to factory setting? because i can not pair to the app fitbit. 

[HardrockFrank]

It's 24 hours later, and my Ionic is still not working. Still the Clock Error, after more then10 times re-installing the app etc. etc. etc.

[SunsetRunner]

Hi there!

Everything seems to work again here!

👍

[SteveH]

There is a problem with clocks on the ionic at the moment. Keep an eye on the following thread which has the latest updates from fitbit: https://community.fitbit.com/t5/Ionic/4-24-Issues-with-setup-syncing-and-App-Gallery/td-p/2671116

[HardrockFrank]

Yes Yes !!!! I must tried it again and everyting is working. Thanks Guys!!!!

Greetings, Frank

[Gnorko]

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@HardrockFrank wrote:

It's 24 hours later, and my Ionic is still not working. Still the Clock Error, after more then10 times re-installing the app etc. etc. etc.

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Hi Frank

Clocks

My Fitbit clock faces work... very slow.
other clock faces is no go, and demands reboot restart reload of everything to go back

Apps:
I can see apps, but I cannot install them, the red bar just run left to right as it is thinking, nothing happens.

So I agree, it is not all functional yes...

Speeeeeed UP Fitbit

[sarah1246]

Mine started working again for a bit and has now stopped working reviving notifications etc. What is going on??? 

[sarah1246]

Is this still ongoing as mine started working and now its not again. i can access the apps and clock faces however I am now not receiving any notifications. I have done everything FitBit has said to do and still nothing. I am very annoyed at this along with numerous other customers. I am contemplating sending it back for a refund and changing to the Apple watch!

[FrankMar]

Hi. I had a chat with Fitbit Support this morning, and they confirmed that
it is not the watch, but their Fitbit system. If you go to this link,
http://help.fitbit.com/ the issue is mentioned at the top of the page.
Fitbit are looking into the issue,but there is no resolution timescales
yet. If you want to chat or contact support got to link
http://help.fitbit.com/?cu=1.
Hope this helps.
Thanks Frank

[sarah1246]

Thank you 😊

[TrekkieSteph75]

Mine actually started working last night. Crashed a few times but know it's all good so I'm sure yours will be working soon, too - hang in there 🙂

[FrankMar]

Hi. I had a chat with Fitbit Support this morning, and they confirmed that it is not the watch, but their Fitbit system is the issue. If you go to this link, http://help.fitbit.com/ the issue is mentioned at the top of the page. Fitbit are looking into the issue, but there is no resolution timescales yet. If you want to chat or contact support go to link http://help.fitbit.com/?cu=1. 

Hope this helps.

[bkize]

The issue has been fixed. Once the App Gallery issue was addressed, I went into the FitBit app on my phone and was able to reload the clock app I was using.

Best I can tell, after an OS update the Ionic reloads apps - including the style of clock you've chosen - from the App Gallery online. Since the online App Gallery was down yesterday, the watch ended up in a completely unusable state.

Per other comments I've seen in these forums, I think FitBit needs to revisit how apps are handled by the Ionic to at least allow some minimal functionality in "App Gallery offline/broken" scenarios. I shouldn't end up with a completely useless watch just because the clock app can't be loaded from the 'net.

Anyway, glad it's fixed.

[allan473]

I just started to read this thread. My wife had all sorts of problems with syncing and finally sent it back for a replacement which is due here Friday. She went to another brand and gave the Ionic to me.

Many people here wrote they had problems since they upgraded. In case my replacement has an older firmware is there a way to turn down the upgrade when I set up the Ionic?

[mpeltz18]

Kind of bummed I switched to Fitbit and it doesn't work. Can't sync or use any of the features. 

[Sledgehammer52]

Despite the warning on the top of the page, everything seems to be working again for me.

[churchwell51]

has anyone had issues with it not tracking steps or heart rate not coming on also?

[allan473]

Do you mean steps and hr not showing up on the watch or not syncing to the app?

[churchwell51]

allan473: its not tracking on my watch, it syncs to the app fine.

[allan473]

I never heard of that one before. You mean if you take 500 steps the 500 show up on your app but not your watch? I would think that is something that might require a replacement.