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RESOLVED: Sleep Log: 0 Time Asleep

ANSWERED
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‎04-17-2018 09:30 - edited ‎04-18-2018 09:13

‎04-17-2018 09:30 - edited ‎04-18-2018 09:13

Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep.

 

Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved.

Fitbit Update 04/17/2018: We're aware of an issue where users who logged sleep may see their time asleep as 0 minutes.

 

We're working on getting this resolved as quickly as possible. In the meantime, we have a workaround:

 

Workaround:

  • Manually edit your sleep log (hit the "edit" button at the top right of the app and change your start OR end time by 1 minute.
  • Save the change
  • This will recalculate your sleep and should resolve the issue.

I will have more information for you once this has been fully resolved. Thanks for your reports and continued patience as we work on a fix.

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
60 REPLIES 60

‎04-18-2018 09:13

In response to AlarechercheDC

‎04-18-2018 09:13

Fitbit Update 04/18/2018: Hey everyone -- Our team has resolved this issue, which means you should be able to sync your sleep logs from last night and the app will display your actual hours slept as opposed to 0 time asleep.

 

Thanks for your patience as we worked to the get this resolved as quickly as possible. I will be closing this thread as the issue is resolved.

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
0 Votes