Random battery drain

[PhiloPharynx]

My Fitbit occasionally drains fully overnight.  In normal use I charge it every day while I shower and it's usually in the high 80-low 90 percent range.  On five occasions I've checked it and it's at 0%.  I can't find any pattern to this.  It's often at night while I'm sleeping.  (sleep tracking was a big reason for getting Fitbit)  I doubt that I'm activating this as I'm very sensitive to light while I'm sleeping.  

I've tried the regular troubleshooting tips, including changing to a Fitbit supplied face and doing the factory reset.  Nothing stops this occasional problem.

[SilviaFitbit]

It's great to see you around @PhiloPharynx. Thanks for the details mentioned and the troubleshooting tried. 

In this case, I would like you to restart your Ionic and make sure you're fully charging it.

Let me know how it goes. 

[PhiloPharynx]

I did that and woke this morning to another fully discharged Ionic.  When I went to sleep it was at 92%.

[PhiloPharynx]

And it happened again.  Any other suggestions, @SilviaFitbit?

[SilviaFitbit]

Thanks for getting back @PhiloPharynx. I apologize for the delay in my reply. 

I've shared your post with our Support team, they will continue assisting you. 

I'll be around if you need further assistance. 

[Roger-R]

Any chance you left the GPS turned on?  That will drain the battery quickly.

[Fred27]

Is it possible to have support from the team too cause I have the exact same problem. Going to sleep with battery at 90%... Put it on the table and wake up with 0%!

[Fred27]

Hey mate, what happened with your problem finally. I have the same.

[PhiloPharynx]

I had the problem again.  I don't have GPS on, and I don't have Sync all day on.  It does seem to happen on days that I use Fitbit Pay.  Since Fitbit Pay was the reason I upgraded to the Ionic, that really sucks.  

[PhiloPharynx]

No, but it might be connected to using fitbit pay.

[PhiloPharynx]

Do you use Fitbit Pay?

[Fred27]

Sadly, it is not even available in Canada so this is not the answer.
Furthermore, I discover that if I turn off the watch for the night I'm good
to do 4-5 days. But when the watch leave my wrist, it's like the sensor
goes crazy not finding it and drain fast the battery.

[PhiloPharynx]

When will the support team contact me?  I haven't gotten any response yet.  For that matter, the board doesn't mail me with replies.  (yes, I've checked spam)

[PhiloPharynx]

Mine only does it every week or so.  Turning it off at night means no sleep tracking.  If I'm not getting sleep tracking and not getting Fitbit Pay, then what use is getting the Ionic over a simpler system?

[Fred27]

I totally agree, there is no point at this moment to buy this higher-end
product if you can't use these cool functionality. I was disapointting when
i saw the ridiculous availability of bank in Canada.

--
Frédéric Melançon

[PhiloPharynx]

@SilviaFitbit, I haven't been contacted by support yet.  Or gotten any assistance.

[Swimswimswim]

Sorry to join in late but my ionic lost all battery power overnight from a full charge. Charged it again and watched as the power fell to 70% in minutes. Contacted chat line and was advised to use only Fitbit clockface then factory reset and firmware update which has taken all day. Fully charged after all the updates etc and it is still draining fast. Cannot get hold of the Fitbit team at this time will try again tomorrow. Ionic less than a year old.

[Annthevet]

My 18 month old ionic, which I have had to reset a few times in that times due to occasional glitches has completely spat the dummy out, with regard to battery life... it fully charges fine then drains to dead within 4-5 hours... And now to add insult to injury the HR monitor has packed in also! I have been conversing with the support team for days and days and they just keep repeating the same thing over and over and trying to tell me to update the firmware when it is running the latest one, and no updates are available... I am furious that a £250 watch can be so unreliable, and the support completely useless! I chose the ionic for the multi sports including swimming and the gps, and because I like the Fitbit platform, but this is completely unacceptable and I see many reports of this random battery drain, so there is clearly a problem. I will be sharing my reviews as I find this whole situation completely unacceptable...

[Swimswimswim]

Just been on chat with fitbit about my ionic discharging over 2-3 hours and they are sending me a replacement. Persevere. These are great products and I would not be without one.

[SilviaFitbit]

Hey everyone! Sorry for the delay reply. 

Thanks for your input @Roger-R.

Welcome to the Community @Fred27. Thanks for the details mentioned. It's pretty weird that your Ionic's battery isn't lasting as expected. I would like you to confirm that you've restarted it, fully charged it and follow this tips to improve your battery life. 

Thanks for continue participating in the forums @PhiloPharynx. Sorry for the delay. Our Support team should contact you within the following days. 

A warm welcome to the Community @Swimswimswim. Thanks for sharing in the forums the troubleshooting that you tried with our Support team's help. I'm glad to hear that you're getting a replacement. 

It's great to see you around @Annthevet.  Thanks for the details mentioned. Our Fitbit Support team provides options based in the Fitbit Warranty. 

I'll be around if you need further assistance.