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Replacement Ionic won't setup

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‎02-09-2021 09:06 - last edited on ‎02-09-2021 17:28 by Fitbit Moderator

‎02-09-2021 09:06 - last edited on ‎02-09-2021 17:28 by Fitbit Moderator

I received the replacement tracker today and Bluetooth will not find the new tracker on my phone or laptop.

 

Moderator Edit: Clarified subject

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‎02-10-2021 08:11

In response to RicardoFitbit

‎02-10-2021 08:11

Thanks you.  About 5 minutes after I sent the blog post, my tracker decided it wanted to function correctly. Melvin Bruenger IISent from AOL Desktop

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‎02-09-2021 17:27

‎02-09-2021 17:27

Hello @dndgod, it's nice to see you again participating here in the Community Forums.

 

I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎02-10-2021 08:11

In response to RicardoFitbit

‎02-10-2021 08:11

Thanks you.  About 5 minutes after I sent the blog post, my tracker decided it wanted to function correctly. Melvin Bruenger IISent from AOL Desktop
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‎02-10-2021 15:31

In response to dndgod

‎02-10-2021 15:31

You're welcome @dndgod.

 

I'm happy to know that your issue was solved by itself. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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