Run settings not saving

[JBACKHOUSE]

When the run settings are changed on the run screen (gear icon in top left) they do not save and revert back to the default settings.

Anybody have an idea how to fix this?

Are fitbit aware?

It is a massive pain having to re enter run settings every time.

Cheers.

[MassiP]

Yes you are right. I also reported this issue a couple of weeks ago here in the forum. It is happening since OS2. There is nothing you can do that I am aware of. The settings will revert back to default every time you sync your watch with the Fitbit App. I hope they can correct this bug soon. 

[BMS_01]

I noticed this also. I was able to get around it by changing the exercise settings in the app rather than on the Ionic.  So it appears with the new OS, the app settings become the default while the Ionic setting can be changed for the current run (or whatever exercise you are doing).

[MassiP]

The changes you can do in the app are very basic @BMS_01 You can't customize for example which stats  you want to see  on the screen during the exercise. This can be done only in the watch itself.

[BMS_01]

Good point. My issue was with GPS being enabled by default, and that is configurable in the app. I guess I didn't realize the stats were an issue, as well.

[jackleveille]

Ionic does not keep preferences stored in exercise app

[SunsetRunner]

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@jackleveille wrote:

Ionic does not keep preferences stored in exercise app

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Please see THIS thread.

[jackleveille]

The questions I have are:

Does fitbit even acknowledge awareness of this issue? 

Does fitbit, if aware, see this issue as a bug?

Are we just talking to ourselves or does fitbit read and respond as appropriate? 

[MissCagey]

I’m having the exact same problem with my “walk” settings. I have to re-customise them before every walk. Very annoying.

[jackleveille]

Do you mean the solution is in the manual (I didn't see it addressed)?  Could you please point to the pertinent section or paragraph ....?

[SunsetRunner]

Where does anyone say "the solution is in the manual"? Did you bother to read the thread I gave a link to?

[jackleveille]

Yes, I read your thread.  It sounds like it is not possible to make the preferences permanent.  But here's what I saw also:

04-14-2018 19:25

@jackleveille wrote:

Ionic does not keep preferences stored in exercise app

Please see THIS thread.

[jackleveille]

@jackleveille wrote:

Ionic does not keep preferences stored in exercise app

Please see THIS thread.

[SunsetRunner]

I'm sorry if that confused you.  That is just an old Forum saying attached to my signature line.    It doesn't apply to this specific case.

[jackleveille]

Ok, I I get it now. Thanks.

I hope Fitbit makes a software change.

[SunriseGirl]

This also seems to be a problem with the Versa.  I bought one for my mom and one for my daughter...both are experiencing the custom exercise stats disappear after they sync to the app and it reverts back to the settings the trackers came with

[MattFitbit]

Hi everyone! Thanks for taking the time to report this issue. 

Our team is aware of this issue and are currently working on a fix. This fix will be implemented in a future release. 

In the meantime, you may have to input exercise settings periodically and I thank you for your continued patience as we work towards a resolution. 

Thanks again to all who took the time to report this issue! If you have any questions, you know where to find me. 

@SunsetRunner Thanks for the assistance. 

[Jivalatina]

Yep! agreed with everyone. Why does fitbit even use the description "Customize Settings" of each exercise function in our Exercise section of the fitbit watches when we can't save the settings? Anyone found a permanent solution yet?

[MissCagey]

Since the last update my settings have now been fixed. Have you completed the update?

Sent from my iPhone

[MassiP]

I agree. They have been fixed for me as well. However it looks like for some it is not the case, as in some reports here in the forum. Maybe it is not fixed for Android, but it is just my guess.

[jackleveille]

So, has a fix been incorporated in an update because I've had an update but still have the problem of settings not saving after being used.  Would really appreciate a status of fix development and roll-out.