Screen goes off when using Fitbit Pay.

[HenningKL]

In general Fitbit pay works great. I have been using it now in many countries, at many stations for several months.

 But ... when the NFC reader lays really flat on a table it is difficult. The ionic screen goes off when turning it to the NFC reader. To solve that I have to lift the reader in a more vertical position and then everything is ok. It seems that turning my wrist 90degrees makes the screen switch off. 

 It would be helpful if Ionic in "pay mode" would not turn off the screen when being moved (towards the NFC reader). 

2018-12-02CET16:47: I just did a factory reset and now there is no screen off when in "paymode"

Moderator Edit: Clarified Subject.

[Rich_Laue · Accepted solution]

@HenningKL I suggest adding your fix as a response to your post, this way you can mark your response as a solution. This will help others who may be having the same issues.

Alternatively but not as good would be to edit the subject line with the word solved 

[HenningKL]

Thanks for the hint and "marking it as solved".

[MarcoGFitbit]

Hello @HenningKL, I hope you're doing well, it's nice to see you around the Fitbit Community. It's great to see you too @Rich_Laue, thanks for all your help. 

@HenningKL, I appreciate your participation in the Forums and for sharing your experience with us. I'm very glad your issue has been resolved after performing a factory reset on your Ionic, thanks for coming back and update your thread. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!