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Sensors are not working

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‎08-02-2020 08:24 - last edited on ‎08-03-2020 20:37 by Fitbit Moderator

‎08-02-2020 08:24 - last edited on ‎08-03-2020 20:37 by Fitbit Moderator

None of the sensors are working on my Fitbit Iconic with the exception of the calorie count.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-03-2020 12:46

‎08-03-2020 12:46

The calorie count is simply math based on your activity Heart rate, etc.

You are saying no heart rate, no steps, no Variable Oxygen?

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‎08-03-2020 20:34

‎08-03-2020 20:34

Hi @Sensorsdontwork, welcome to the Community Forums!

 

Thanks for your post. To better assist you with this, can you please share more information about the issue you're currently experiencing with your Ionic? Which sensors are not working? Is your Fitbit not tracking your stats (steps, floors, etc.) or the heart rate sensors are not working? More details will be appreciated.

 

@Rich_Laue Your help is always appreciated, thanks for your post. 

 

Looking forward to your reply.

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‎08-17-2020 17:15

In response to RicardoFitbit

‎08-17-2020 17:15

I need help with this as well. My iconic sensors have stopped working. I have restarted. I have uninstalled/reinstalled. I have put my FitBit sensors back to factory settings, nothing is working! 

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