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Setting up a new replacement Ionic device

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‎07-01-2019 04:43 - last edited on ‎07-03-2019 15:28 by Fitbit Moderator

‎07-01-2019 04:43 - last edited on ‎07-03-2019 15:28 by Fitbit Moderator

I had an Iconic watch that was synced to my email address. However the unit stuffed up and i have since received a replacement. I am trying to set up the new iconic watch with my existing email address connected to my iconic watch that has died. Is there anyway to do this? As i am having trouble setting up my new unit. Or do i need to use a different email address with this new watch? 

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎07-01-2019 09:20

‎07-01-2019 09:20

Hello @lconic12 and a warm welcome.  There are two things you need to do.  First, be sure you have removed the old Ionic from your account.  Second, remove the old Ionic from the list of Bluetooth paired devices on your phone's Bluetooth settings.

 

Now you should be able to set up the new device on your existing account.  You do not want to set up a new account with a different email address.  These accounts cannot be merged.

 

If this advice, does not work, please explain, in detail, where the set up gets stuck.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎07-03-2019 15:34

In response to LZeeW

‎07-03-2019 15:34

Hello @lconic12 thanks for bringing this to my attention, welcome to the Community Forums. Also, it's nice to see you again participating and helping other users @LZeeW, welcome back!

 

If you’re replacing one device with another of the same model, you’ll be asked to confirm the replacement. For instructions on how to remove a Fitbit device from your account, see How do I remove a Fitbit device from my account?. Then, follow the next steps:


Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.


Fitbit Connect:

 

  1. Click the Fitbit Connect icon located near the date and time on your computer.
  2. Click Open Main Menu...
  3. Click Set Up A New Fitbit Device.
  4. Click Existing User and log in to your account.
  5. Choose your device and follow the on-screen instructions.

 

Let me know how it goes, I'll be here if you have any additional quesitons.

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