Setup

[Jpar84]

Hello,

i got my ionic two days ago and I’m extremely frustrated. Too many problems to count or remember at this point but today I attempted a complete reset and encountered the same setup problem I had in the first place. The initial setup seems to work fine until the end. The watch pairs with the Bluetooth on my phone and connects to my home wifi network. It then runs through the setup but at the end it says update failed. It gives the usual suggestions all of which I have complied with from the beginning: wifi and Bluetooth is connected watch is well charged and plugged in and sitting about a half an inch from my router the entire time. The first time I encountered this I kept trying again and switching between wifi and Bluetooth and eventually it finished. Initially everything seemed fine but by the second morning syncing was not working and it was as if my wifi does not exist even though it initially connected. After resetting everything several times including deleting the app, deleting the watch on the app and doing a full factory reset it appears as though I am headed down the same road as last time. As a note there is absolutely nothing wrong with my wifi network. Is my watch doomed here. I’ve tried all the troubleshooting including a full reset. I posted another topic yesterday as well that has not been answered. Thanks.

[SunsetRunner]

The first thing to note @Jpar84 is that syncing is not by WiFi. So if you’ve managed to complete the setup and update, wifi is no longer required and any issues you have may be Bluetooth related, not WiFi.

Secondly, you don’t mention what phone you’re using or how you’re trying to sync. That may be helpful to know. 

Finally, as you’ve deleted everything (including the Ionic from your account?) you will unfortunately have to go through the whole process again. Assuming your connections are ok, it can take 30+ mins to do. A clean install, after thoroughly removing all connections, links and power cycling, is the best course for interrupted installations.

[Jpar84]

Hello

thank you for the prompt reply. Initially I was able to push it through the setup and update through persistence in pushing the try again button, easily 30 times and 2 hours later. Initially everything seemed fine but the next morning and ever since the syncing has not worked. For this reason I decided to do as you suggested a clean install wiping everything clean as if I just took the watch out if the box. After doing this I have run into the same problem, initially everything seems fine but at the end I get update failed. I am now stuck at that stage.

My phone is an iPhone SE. as far as syncing is concerned when I did have the setup complete previously, I attempted all day sync and sync now on my phone, neither seemed to work unless I re-installed the app at minimum. At this point though I am well back of that stage stuck with an update failed.

[SunsetRunner]

@Jpar84 I’ve used an SE too so they are compatible 🙂 Updates can take time (and persistence) and has infuriated many here. However when complete the Ionic is much better for it. 

When you eventually get it completed, make sure to do a reset (bottom right and left buttons held together for approx 10secs until screen blanks) as this helps clear out memory.

[Jpar84]

Hi again,

After setting it aside for a while it appears to be working again. I have no problem with waiting a while I just find it peculiar that I get failure messages while waiting and then it all of a sudden works. It has a very similar feel to the first setup I did two days ago in which it worked fine until the following morning and then stopped syncing, leading me to doing the reset I did today. I’ll cross my fingers that it works this time. If I run into the same problems however, is there anything else that can be done. I suppose that if wifi is not an issue once setup is complete that must mean sync failure is a Bluetooth connectivity issue? I tried a bunch of troubleshooting things regarding Bluetooth before. Anyway here is to hoping it continues to work this time around. Thanks 

[SunsetRunner]

With the update complete, WiFi is no longer needed (unless you’re going to transfer music). Sync is via Bluetooth. I’d suggest just leaving All Day Sync enabled and just letting it get on with it. Make sure that in the SE’s Bluetooth settings the Ionic is connected. Whenever you launch the app it should sync.

[Jpar84]

Yeah, just like last time after working for a while it is no longer syncing. All day sync is on. Bluetooth is on as well. When I go to Bluetooth settings on my phone the ionic connectivity seems go on and off. This must be the problem, I have tried resetting Bluetooth and all that. Even when it says it is connected it doesn’t sync. I basically cannot get it to work consistently. Something must be wrong with the Bluetooth connectivity.

[MassiP]

Just on a side note here. Today the new IOS 11.3 for IPhone has been released. Maybe this will help you with your Bluetooth connectivity. I have it installed on my iPhone 6 and everything works perfectly. Well, I also have to admit that I never had syncing problems with the Ionic but maybe it is worth a try. 

[Jpar84]

Hi MassiP,

my my current version is 11.3, I believe I updated it yesterday. Thanks.

[Jpar84]

Yup. I’ve tried everything and it just won’t sync. Any other ideas? I really don’t want to have to return it. 

[SunsetRunner]

@Jpar84 I'm wondering whether you've a dodgy unit. There shouldn't be any issue with Bluetooth connectivity between the Ionic and an SE, certainly not with the connection dropping in and out like you describe. As much as you don't really want to I'd suggest reaching out to customer services. Explain all the steps you've been through (you may have to jump through a few more), assuming of course you bought it from Fitbit. 

[Jpar84]

I bought it with Air Miles actually. I understand that I can’t return it but are you suggesting customer  service won’t bother with me if I didn’t buy from Fitbit? I figured perhaps the Bluetooth connectivity culprit might have been my iPhone as it had trouble with other devices in the past but I am getting the same results with my IPad so....  the thing isn’t accurate anyway. I’m a big man at 255lbs but I’m not burning 5300 cals/day cmon now. That’s another topic though.

[SunsetRunner]

@Jpar84 I was trying to say that you should go back to place of purchase and try and return the unit as defective. Fitbit CS would’ve been able to assist if the purchase had been from Fitbit but not if from third parties. But they may be able to help you with further troubleshooting, though I think we’ve covered it all, which is why I suggested a return. I’ve seen these sorts of issues before rectified by substitute Ionics

[shuugmax]

you got further than I did. so far this is trash.