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Sleep not recording

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‎04-08-2018 07:55

‎04-08-2018 07:55

For some time now my ionic has not accurately tracked my sleep. It racks up several thousand steps while I sleep also. I have to tell it every morning that I was driving for 7 or 8 hours to get an accurate step count. Last night I even manually told Fitbit I was asleep on my phone. When I got up and told it I was awake it at first said I had slept over 7 hours. But as soon as I looked at the screen to see the daily sleep logs it showed only 3 and a half hours. I have restarted several times.  I changed the sensitivity too. I used to be so happy with Fitbit. 

 

 

IOS, Windows

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‎04-10-2018 01:37

‎04-10-2018 01:37

I’ve had my ionic now for a couple of weeks. A great upgrade to my charge 2. However my sleep stages are continually not tracked. I have re booted the ionic on several occasions now and it will record the stages for a day before again not recording them. Very frustrating. 

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‎04-10-2018 18:50

‎04-10-2018 18:50

I took my ionic completely off last night to avoid racking up steps while I slept. It worked but this time it said that almost the entire time it was laying on my nightstand that my heart rate was recording at 140 to 160. Why no matter what I do can I not get accurate readings with this thing. The problems started 2 updates ago. Please fix it

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