Spontaneous Shutdowns while Exercising

[popawolf1982]

I just got my Ionic this week.  For the last two days my ionic shutdown at the gym while on a precor elliptical after about 10-15 minutes.  I'm listening to music.  Exercise app is not in use. 

Suddenly music stops, see the diamond - and then it shuts down. 

It is a pain to have to restart - pair the headphones - and get back to selecting music.

Then it runs ok until I'm cooked - 45 minutes yesterday - 15 today.

(Also the recording of the exercise is wrong.)

Is the unit defective - or am I the problem? 

Thanks

steve

[YojanaFitbit]

Welcome to the Fitbit family @popawolf1982!

Thanks for reporting the situation you are experiencing with your Ionic restarting randomly. Thanks for providing all of those details regarding the specific scenarios when it is happening.

This is not a normal behavior of the Fitbit Ionic. Please try restarting your watch manually by following the instructions on this article. You can also change the clock face on your watch. This has helped other users in the past having similar issues on the display on the Ionic.

I'm not sure if the issues with the music, headphones and runs are related. But let's try a couple of steps for each one of them.

• For your headphones: Please remove the headphones from your Ionic and pair them again after the restart.
• For your music: Check the troubleshooting steps for different scenario about music, see Why can't I control music with my Fitbit device?
• For your runs: Confirm that you're following all the steps to track your run activities. And let me know the details of the issue you're having with it.

Keep me posted! 

[aspexil]

Not normal behaviour. I'd contact support and see if they will replace it under warranty. 

[Lynnh3]

My Ionic has been doing the same thing lately. I walk my dogs every morning and about every 3 days my Ionic will reboot. I will be listening to music but not tracking the exercise.