help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Step count jumping back

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-21-2018 07:33

‎05-21-2018 07:33

Has anyone noticed their step count jumping back, particularly when doing exercises for long durations.  I typically run for an hour plus a few times a week and regularly get over 10,000 steps during that activity.  But, as soon as I stop and sync with my phone, the step count has jumped backwards by up to 1000 steps.  This happens pretty much every time.

 

Has anyone else experienced that?

Best Answer
0 Votes
2 REPLIES 2

‎05-24-2018 12:04

‎05-24-2018 12:04

@Sampsonc Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Ionic steps jumping back when you sync.

 

Are you still experiencing the same? I'd recommend performing a restart on your Ionic. This should certainly help you out with that.

 

Whenever this happens to you, is the wrong step count reflecting on Ionic's screen or is it reflected on the app, or both?

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes

‎10-15-2019 12:27

In response to SantiR

‎10-15-2019 12:27

I’m having the same issue on my versa light

Best Answer
0 Votes