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Steps I haven't earned

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‎11-14-2017 05:58

‎11-14-2017 05:58

So I woke up this morning and my FitBit read 18k steps already for the day.  Does anyone know how to reset this so I can actually earn my steps?

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‎11-14-2017 06:01 - edited ‎05-19-2025 09:58

‎11-14-2017 06:01 - edited ‎05-19-2025 09:58

Hey there @KristyBennett, it's nice to see you here! As per your description, it seems that your tracker forgot to reset the information by itself (hardware issue), when this happens, even if you try to restart your tracker, delete the app, negate the steps, this won't work. Everything will be back to normal the next midnight when your tracker resets the information as it should. There's nothing to worry about my friend, this happened to me once and I had to wait the next midnight in order for it correct itself Smiley Very Happy (I know this can be annoy, I feel you). 

However, I'd recommend reset your tracker by following these steps to refresh it internally, but don't forget the restart won't help to erase the steps it has already today. 

If this seems not to be fixed by tomorrow, let me know! 

Maria | Community Moderator, Fitbit


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