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Steps and Heart counting and not wearing it

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‎01-25-2019 13:45

‎01-25-2019 13:45

Hi. 

My fitbit counting steps and heart rate and I am not even wearing it. 

Just did the update and it did not change. 

Now no buttons are working. 

Di you do a hard reset or something. 

If so. How do you do this?

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5 REPLIES 5

‎01-25-2019 14:21

‎01-25-2019 14:21

@PicklesIonic87 wrote:

Hi. 

My fitbit counting steps and heart rate and I am not even wearing it. 

Just did the update and it did not change. 

Now no buttons are working. 

Di you do a hard reset or something. 

If so. How do you do this?

Try this.  Go on your Ionic.  Tap the Settings gear icon.  Scroll to the bottom.  Tap About.  Scroll to the bottom.  Tap Factory Reset.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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‎01-25-2019 14:27

In response to Whistler888

‎01-25-2019 14:27

Thanks. I would try that but now the ionic is frozen. Can’t even scroll through or press any buttons. 

Only 2 month old. 

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‎01-25-2019 14:38 - last edited on ‎01-27-2019 10:01 by Fitbit Moderator

In response to Whistler888

‎01-25-2019 14:38 - last edited on ‎01-27-2019 10:01 by Fitbit Moderator

Thanks for the tip.
I just tried but the buttons and the screen are also now frozen.
Just held the bottom button and covering the back sensors to do a reset and did nothing.
Pretty frustrating.


Regards,

 


Moderator edit: removed personal information

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‎01-26-2019 09:24 - last edited on ‎01-27-2019 10:02 by Fitbit Moderator

In response to PicklesIonic87

‎01-26-2019 09:24 - last edited on ‎01-27-2019 10:02 by Fitbit Moderator

@PicklesIonic87 wrote:
Thanks for the tip.
I just tried but the buttons and the screen are also now frozen.
Just held the bottom button and covering the back sensors to do a reset and did nothing.
Pretty frustrating.


Regards,

Moderator edit: removed personal information

Try doing a factory reset with the buttons then.  Hold all three buttons for about twelve seconds.  When the Fitbit logo appears, then disappears, release the bottom right button until there is a strong vibration.  If that does not turn it on contact Tech Support.  If defective they should replace it for you.  That might be your end solution.  

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer
0 Votes

‎01-26-2019 14:49 - last edited on ‎01-27-2019 10:02 by Fitbit Moderator

In response to Whistler888

‎01-26-2019 14:49 - last edited on ‎01-27-2019 10:02 by Fitbit Moderator

Thanks heaps.
Tried that late last night and it’s still the same.
Buttons not working and still counting steps.
Did 80,000 steps yesterday going by the counter. Obviously not true.
Will take back to rebel sport today.
Thanks for your help.

Regards,

 

Moderator edit: removed personal information

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