help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps are being deleted from account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2020 17:36 - last edited on ‎06-12-2020 20:18 by Fitbit Moderator

‎06-09-2020 17:36 - last edited on ‎06-12-2020 20:18 by Fitbit Moderator

My step count went from 12400, showing on the ionic screen, to 4200 when I synced, then I synced again and the step count went to 9078. Did the most recent update screw things up again?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-12-2020 20:17

‎06-12-2020 20:17

Hi @nitenurse, it's nice to see you again participating here in the Community Forums!

 

Thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I can do to assist you in the meantime.

Best Answer
0 Votes