Steps, sleep and heart rate tracking issue

[tandc92405]

My Fitbit is not tracking steps properly. It’s also not tracking my sleep and heart rate. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @tandc92405, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared. I'd like to let you know that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Srprahl]

I am having the same issues with sleep and heart rate. I have verified the device is charged and I am wearing it properly.

[Kimsai]

I too faced problems with sleep stages. The last time i have sleep stages on my ionic was 5 days ago. Used to have it everyday but now it has been on and off. Tried uninstall the app and reinstall again, it help for a while but now it didn't work.