Steps while charging

[Cdarnell]

I set up my fitbit ionic last night. I left it on the charger all night and when i woke up this morning it shows 40,000 steps. It does not show specific hours so when i logged driving it did not delete the steps. How can i fix this. I also restarted the fitbit.

Moderator edit: edited title for clarity

[cwstevenson]

My final false step count was 20,062 steps in roughly three hours....I wish those steps were mine.  Tech support suggested factory reset and that has seemed to clear things up for me, but still reluctant to say it is officially fixed.  If you have a similar problem, please report it to tech support.

[mjayadev]

The restarts are not helping. This is a real issue and must be addressed. Otherwise, Ionic a just a good looking piece of junk.

[DarkKnight66VI]

Both my Wife's and mine ionic have done this

[Easesolutions]

Mine has also done this. Got 13000 steps while it was charging.

[lopezfma]

Did you laid the fitbit on top the the pc???

If yes then that is the problem.

If not than you have to give fitbit a call.

I called them and they were very help full to solve the problem but after I figured out it was the range to the pc the problem was solved.

[ErickFitbit]

Hi everyone -- It's odd that you're receiving steps while the Ionic is on the charger, but I greatly appreciate you taking the time to report this.

To further clarify, I'd love if you could answer a couple of questions so I can better understand your environment:

• Is this issue ongoing with your Ionic after your first time experiencing this?
• What was the exact date that you experienced this?
• Have you done any troubleshooting steps that resolved it?

Also, give me as much detail about your experience as possible. This way I can relay the information to our engineering team to further investigate your reports. Thanks for being super helpful with providing the info requested above. I appreciate your assistance. I will have another update in this thread once I get some responses and have had some time to share this with our team.

[Kight]

This issue started for me when I purchased the Ionic.  I never had this problem with my One.  I'm syncing to a Galaxy S8.  Here are some screen caps that show the correct data is there its just getting

confused in the Dashboard.  You can see the main page shows 20k Steps, the daily log shows 20k steps, and the hourly log sows the correct 4.4k steps.  I purchased the Ionic on the 2nd and have 6 days since when this has happened, all have the correct number of steps in the Hourly log, but record 5 - 15k extra steps on the daily log and live displays.  This has happened on days when I charge and days when I have not charged.  The example is from yesterday when I charged, It also added 8k extra steps for today before I got out of bed.  Like the example shown the steps added today are not in the hourly log only the daily.

[mjayadev]

I have sent my Ionic back for a replacement. 

[RJudson]

Our issue was taking the ionic off at night and placing it on a table with a fan on it. The vibration of the fan was enough to increase steps during the night.


works perfect now

[Kight]

Spoke to a fitbit helpdesk rep this afternoon and after going through some troubleshooting she finally told me that there is an issue with the Fitbit APP and website where data is not displaying correctly and that my issue is probably this.  Since tomorrow is the end of my return window at Best Buy I think I will exchange mine for a new one just in case.

[mjayadev]

Good call.

[Cdarnell]

I talked to a Fitbit rep, and while I am not 100% sure it is a solution, I changed the location of my ionic while charging.  Sunday night I charged it on the floor next to my nightstand.  I have a small fan on the nightstand that runs during the night (this is where I charged my Charge 2 at and never had any trouble.)  I am not sure about it tracking vibrations down on the floor, but she noted that the tracker's altimeter picks up changes in air pressure so it could be that causing the discrepancy.  Monday night I changed not only where it was charging, but how it was plugged in as well.  I did have it plugged into a multiplug adapter for the wall that has direct USB ports.  I plugged my charger into a fast charging adapter directly in the wall so there would be no interference from anything else.  I also plugged it in across the room from the fan.  Tuesday morning the ionic showed no steps as it should have.  I have had no more problems since changing where and how my ionic was plugged in.

[Nunleykimberly]

I put mine on the floor by my night stand and it does ok now

Sent from my iPhone

[Dirk74]

A simple fix would be only counting steps while heart rate is measured.

[mjayadev]

These are all workarounds. The issue is real and must be fixed. 

[RJudson]

Good deal.

Sent from my iPhone

[Kight]

So is anyone with Fitbit able to explain what's going on with the data I posted and give an idea if it will be fixed?

[N8teGee]

Been experiencing this myself. The steps seem completely phantom though and are impossible to remove from my account, they also don' eeffect my calorie burn in anyway, which is reassuring, but still something I'm not happy about. 

I put the Ionic on charge whilst I used my blaze. My Blaze registered 700steps in that time whilst the Ionic measured over 3000 just sitting on charge. I'm going to attempt a factory reset to see if that helps. How many here that are seeing this issue are using multi tracker? 

[Blake]

I have had my ionic for a little over a month and love it.  Today I charged it.  It sat charging via my computer, and when I checked on it, after it hit 100 percent, I pulled it off and the step meter went from 2Kish to well over 10K.  I found this article and reset the watch three times, to see if that will help.  Watch has not been reset since I have owned it and hasnt had any issues other than this so far.

[SunsetRunner]

Well I got my Ionic Yesterday set it up and then put it to charge overnight woke up this morning with over 10,000 steps on the device (I must be a very deep sleepwalker) I note in some posts that a fan maybe an issue and as I have a fan running next to it I'll try charging it where I used to charge my Blaze instead and see if that fixes things. I've also reset the device 3 times to see if that helps as well, guess I'll have to wait until tomorrow to find out if the same thing happens.

Thanks to those in the earlier posts for posting their suggestions and possible causes, will be good to see if they help solve this for me.