Still waiting for Ionic Refund

[HaydenAllan]

Hi there. I applied for the refund in April 2024. I did everything right as far as I know and was told it would be delayed by 4-6 weeks multiple times. Today I called and they tell me my refund has been canceled? Has anyone else experienced this. Or is there any staff reading this who can help.

Thanks Hayden

[Revv]

I am still waiting for my refund for ionic since 2023.  They said it was sent but truly wasn't and feels like I am being played with as they closed the all conversations and cannot reach them anymore for follow up - just feeling that they are unfair with me and others that I see.

Truly thinking that my next watch purchase will be another brand, sadly.

FITBIT PLEASE ANSWER US!!!

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @HaydenAllan, and @Revv. I'm sorry to hear that you haven't received your Ionic refund. I'll be happy to assist. 

@HaydenAllan, I'll continue assisting you via PM. Please check your inbox.

@Revv, I understand how frustrating this could be and will assist you via PM too.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.