Stop work

[RenatoV]

Hello my fitbit stopped working the touch screen and all actions, I can only see the time, anyone have any idea what happened ??? I have an ionic model

[RenatoV]

Hello my fitbit stopped working the touch screen and all actions, I can only see the time, anyone have any idea what happened ??? I have an ionic model

[IONICOWNER]

I owned 2 ionics.

They both broke.

I had the same problem as you...defective touch screen.

Unfortunately, support is a dead end.

The best alternative may be to purchase an Apple Watch....that's what I am going to do.

[SunsetRunner]

Try a Restart and do it several times if necessary.

[SunsetRunner]

Hello and welcome @RenatoV 

I understand your Ionic is not responding correctly. I suggest you try restarting your Fitbit.
Here’s how:

1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons. 
   
   😃 please let me know if this provides you with the best answer to your question.

[Odyssey13]

@IONICOWNER  you have several responses in your own thread - click to go there - where a moderator has contacted you with some questions. You should go there and let him assist you.

[RenatoV]

Sorry but i try this a lot  of times and no result

try also factory seting no result 

[SunsetRunner]

Hello @RenatoV 

First I believe you have hit the “best answer “ in error. You can decline that response as I have no control of that. With that said, I see you have posted this question multiple times in multiple forums. Please only post once as it causes confusion and it’s unnecessary to have multiple individuals help you at once. 

[SunsetRunner]

Try checking to see if your Ionic charging pins are clean so that you can ensure your charger is making proper contacts so that it can properly charge. You can learn how here:https://help.fitbit.com/articles/en_US/Help_article/2005

[RenatoV]

My watch has stopped working the screen, I can not do any action, what to do, I already tried to turn off pressing buttons, turn on computer and nothing, please write all the possibilities at once, thanks

[RenatoV]

One message apear on screen

Reset falied

your data was not cleared.

plese try again

but i canot agree because the tuch scren does not work

[RenatoV]

this is not the problem

the problem is the tuch scren an functions not working

so send me all possible tryings at oce plese

[RenatoV]

This is not the problem is mor serius 

nathing work and no sinc is possible

tutch sren not work also

t

[Rich_Laue]

Hello @RenatoV to make life simpler for everyone, I've merged your 4 threads into this thread. The three threads on the iOS app had no mention of which fitbit model. 

Where you trying to do a factory reset? 

[RenatoV]

Is a ionic model plese give me solutios  plese

[SunsetRunner]

Hello again @RenatoV 

I do understand that your touchscreen is unresponsive yet you can still see the time display. It appears (from what I can gather) that you have already restarted your Fitbit Ionic and it was not successful. As @Rich_Laue asked you are you trying/requesting to perform a factory reset? A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. After a factory reset you must set up your tracker again.  

[RenatoV]

How i can do this ???? My tuch scren is freezing ,.... not work....no way to sequence anyting
What to do????

[Rich_Laue]

There seems to be a few things going on, you say that the reset failed and data not cleared, where you trying to do a factory reset? 

A simple restart should not try to clear data. 

If you want to try a factory reset 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[SunsetRunner]

Hello again @RenatoV 

The steps for a factory reset are provided for a more complicated troubleshoot and should only be done if a Fitbit Customer Support agent asks you to do so. I would suggest you are better suited calling Fitbit Customer Service to help you with a Factory Reset. (There may be other steps they can provide you instead so that you will not lose your data) You can find different ways of contacting Fitbit Customer Service here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Good luck to you

[RenatoV]

I am trying to reset but no result
One message..... your data was not cleared plese try again.....
thaks for your help
Regards
Renato Vianna

Moderator edit: removed personal info