Stopped syncing/ notifications not working

[RAWWASPS]

Never before has a technological advance represented such a backwards step. 

had I not given my son my Blaze I would have sent the Ionic back some time ago.

I have had it for about a month and it still will not sync when it feels like it and now I cannot get any notifications etc.  I need to know what the warranty is on this awful product.

for £300 I could have bought something much better performing

Moderator edit: Updated subject for clarity 

[supersmart01234]

I'm sorry for your dismay. I would like to know if you have done a factory reset? Another thing worth mentioning is the one year limited warranty. I would recommend talking to Fitbit support first though.

Thanks for visiting!

[Rich_Laue]

First thingt @RAWWASPS a factory reset should be done as a last step. 

As for warranty, the link is at the bottom of every page. 

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing.

You say that the ionic will not send notifacation, this is true, the phone sends and the ionic receives .

How do I get notifications from my phone on my Fitbit device?

Receive call, text message, calendar, and other notifications on your Fitbit watch or tracker if you have a compatible phone.

My Fitbit device isn't receiving notifications from my phone

Try these troubleshooting steps if you're not receiving notifications.

[RAWWASPS]

Apologies for incorrect terminogy.  Won't receive notifications.    And still won't 

---

@Rich_Laue wrote:

First thingt @RAWWASPS a factory reset should be done as a last step. 

As for warranty, the link is at the bottom of every page. 

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing.

You say that the ionic will not send notifacation, this is true, the phone sends and the ionic receives .

How do I get notifications from my phone on my Fitbit device?

Receive call, text message, calendar, and other notifications on your Fitbit watch or tracker if you have a compatible phone.

My Fitbit device isn't receiving notifications from my phone

Try these troubleshooting steps if you're not receiving notifications.

---

[Rich_Laue]

I'm still unsure of which phone your having problems with @RAWWASPS. Did any of the help links I provided help out .

Is your tracker setup to your Fitbit account? 

[RAWWASPS]

The problem is that the connection keeps dropping off.   I have to keep deleting the ionic and re adding it.   

It's doesn't sync properly half of the time either

[Rich_Laue]

Do you only have the ionic attached to your Fitbit account? 

I'm still not sure which phone your problem is with, or if you normally sync through more than one device? 

[RAWWASPS]

Yes it's linked.   I have changed phones from Samsung (where the issue was first) to huawei and its still as bad 

[RAWWASPS]

It's going back.   Woeful piece of equipment 

[Rich_Laue]

If the Samsung phone is still around and turned on. The tracker will be needed to be removed from the Samsung's Bluetooth. 

As for the huawei this probably is the worst choice of phone, with many complaints and I don't see many models in the list .Between me and my neighbor. .We have not had anything more than short hiccups with just about every Samsung model on the market .

Has the Blaze been removed from your phone? I assume it was removed from the account .

[RAWWASPS]

The samsung was factory reset so not the issue.   Re the huawei I had the same issues with the Samsung from the outset as I said.  

[MaginB]

Welcome to the Forums @RAWWASPS! 

Thanks for bringing this to my attention, let me help you out. In addition to the troubleshoots shared by @Rich_Laue and @supersmart01234 I recommend checking the Why won't my Fitbit device sync? article and the My Fitbit device isn't receiving notifications from my phone article. 

If you're still getting trouble feel free to post back so I can further assist you!