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Suggestion if your device doesn't turn on

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‎02-09-2020 11:58 - last edited on ‎02-12-2020 15:16 by Fitbit Moderator

‎02-09-2020 11:58 - last edited on ‎02-12-2020 15:16 by Fitbit Moderator

While it's connected to your charger and power, hold the left button and bottom right button at the same time until the logo comes up.  Then it is fixed!

 

Moderator edit: Subject for clarity 

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‎02-12-2020 15:15

‎02-12-2020 15:15

Hi @AJMoneys, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for your post and the suggestions that were shared, I'm happy to know that after trying some troubleshooting steps your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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