help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Swim distance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-14-2017 08:06

‎10-14-2017 08:06

im not complaining because i am sure this will get ironed out at somepoint but why does my swim lengths register correctly but the distance in the app is way off. today I did 43 lengths of a 25m pool yet on the app i only swam 75m lol

the online version has it correct though. weird. 

Best Answer
4 REPLIES 4

‎10-14-2017 10:04

‎10-14-2017 10:04

Have you check that the pool length is set correctly?

Best Answer
0 Votes

‎10-14-2017 12:39

In response to cjotter

‎10-14-2017 12:39

yes 25m.

 

the distance is correct on the online account but incorrect on the app.Screenshot_2017-10-14-20-38-00.png

Best Answer

‎10-16-2017 05:24

In response to Donnamt16

‎10-16-2017 05:24

@Donnamt16 wrote:

yes 25m.

 

the distance is correct on the online account but incorrect on the app.Screenshot_2017-10-14-20-38-00.png

I've had this happen once when my  workout stopped.  When I didn't restart it this is how my data ended up at the end.  It was like it kept tract of the lengths but the distance only after it "reset".  I am having significant issues with loosing my workouts so I would be wary of this happening.  I have found no fix and no reason why it is happening.

Best Answer

‎01-05-2018 07:55

‎01-05-2018 07:55

I' m having a problem with my iconic regerstering my swim lengths. I'e got it set to the right pool lengh, but it says I've done 6 lengths when I've done 20. 

Best Answer
0 Votes