Swim pace showing different on app

[Kayerash]

Windows fitbit login shows my swim yesterday as 2'39"/100 yd but the fitbit app on my iPhone shows the same swim as 2'26"/100 yd. Do I have a setting wrong somewhere? Thanks for any help.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome back to the Community @Kayerash! Thanks for the details that you've mentioned. Please log out from both apps and then log back in always making sure that you're logging into the same account. If you're still seeing the same information, please provide me with a screenshot of what you're seeing on both platforms. 

Also, confirm that you have the latest app version for Windows and iPhone. 

Hope this helps! Let me know the outcome. 

[Kayerash]

Logged out of both accounts. I access these from my iPhone/iPad.
Any help will be greatly appreciated.

Thanks,
Kay
Sent from my iPad

[Kayerash]

[SilviaFitbit]

Thank you for the screenshots that you've attached @Kayerash! I've shared your post with our Support team, they will continue assisting you on this matter. 

I'll be around if you need further assistance. 

[Kayerash]

Any progress?

Sent from my iPad

[SilviaFitbit]

Hey @Kayerash! Sorry for the delay on my reply. I've asked the Support team about your case and they've informed me that you have a resolved case. 

I'll be around if you need further assistance. 

[Kayerash · Accepted solution]

Sylvia,

I have not heard of a resolution. Still waiting.

Thank you,
Kay Rash

Sent from my iPad

[Kayerash]

I haven't heard of a resolution yet, only that they have passed it on.

[SilviaFitbit]

Thank you for getting back @Kayerash. If they have escalated it to a higher level of Support, they will reply back to you, once they have more information. 

I'll be around if you need further assistance.