02-08-2019 06:08 - last edited on 02-09-2019 15:14 by SilviaFitbit
02-08-2019 06:08 - last edited on 02-09-2019 15:14 by SilviaFitbit
Windows fitbit login shows my swim yesterday as 2'39"/100 yd but the fitbit app on my iPhone shows the same swim as 2'26"/100 yd. Do I have a setting wrong somewhere? Thanks for any help.
Moderator edit: Updated subject for clarity
Answered! Go to the Best Answer.
02-18-2019 10:47
02-18-2019 10:47
02-09-2019 15:18
02-09-2019 15:18
Welcome back to the Community @Kayerash! Thanks for the details that you've mentioned. Please log out from both apps and then log back in always making sure that you're logging into the same account. If you're still seeing the same information, please provide me with a screenshot of what you're seeing on both platforms.
Also, confirm that you have the latest app version for Windows and iPhone.
Hope this helps! Let me know the outcome.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
02-09-2019 17:13
02-09-2019 17:13
02-09-2019 17:14
02-11-2019 12:21
02-11-2019 12:21
Thank you for the screenshots that you've attached @Kayerash! I've shared your post with our Support team, they will continue assisting you on this matter.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
02-15-2019 15:57
02-15-2019 15:57
02-18-2019 08:07
02-18-2019 08:07
Hey @Kayerash! Sorry for the delay on my reply. I've asked the Support team about your case and they've informed me that you have a resolved case.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
02-18-2019 10:47
02-18-2019 10:47
02-18-2019 10:48
02-18-2019 10:48
I haven't heard of a resolution yet, only that they have passed it on.
02-19-2019 09:41
02-19-2019 09:41
Thank you for getting back @Kayerash. If they have escalated it to a higher level of Support, they will reply back to you, once they have more information.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.