Hello guys! It's a pleasure to help both of you with the difficulties experienced with your Ionic devices. Welcome aboard @VTKimberly. Nice to see you again participating @Eddiekluver.
@Eddiekluver Thanks for each of your posts. Please refer to my reply here.
@VTKimberly Thank you for troubleshooting this matter prior to posting with our Customer Support team. Since they already provided you with assistance, I recommend you to contact them back for more information and details about the outcome that was provided by them regarding this situation.
I'll be around if further assistance is required
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