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Touchscreen not responding

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‎07-06-2019 07:14 - last edited on ‎07-07-2019 15:27 by Fitbit Moderator

‎07-06-2019 07:14 - last edited on ‎07-07-2019 15:27 by Fitbit Moderator

My touchscreen is not working anymore 

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎07-06-2019 07:54

‎07-06-2019 07:54

Mine stopped working yesterday and the buttons will not work now either.  Just tired a factory reset with tech support via a chat session and it did not fix the issue.

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‎07-06-2019 09:23

In response to VTKimberly

‎07-06-2019 09:23

This is my second ionic whit the same problem!

 

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‎07-06-2019 09:26

In response to Eddiekluver

‎07-06-2019 09:26

Thinking to chance to apple

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‎07-07-2019 15:27

In response to Eddiekluver

‎07-07-2019 15:27

Hello guys! It's a pleasure to help both of you with the difficulties experienced with your Ionic devices. Welcome aboard @VTKimberly. Nice to see you again participating @Eddiekluver.

 

 @Eddiekluver Thanks for each of your posts. Please refer to my reply here. 

 

@VTKimberly Thank you for troubleshooting this matter prior to posting with our Customer Support team. Since they already provided you with assistance, I recommend you to contact them back for more information and details about the outcome that was provided by them regarding this situation. 

 

I'll be around if further assistance is required  

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