Touchscreen working intermittently

[PhilAngel]

This is a very frustration issue as some of the time my Ionic touchscreen is functioning as it should and at other times it is unresponsive. It normally happens just before I want to start the timer on an exercise and post an update, it is no longer possible to start it with the buttons, only the screen. So I'm left with a frustrating wait until it decides to work again! I have tried resetting the device (left and bottom right buttons) but more often than not this doesn't work immediately and it's a case of continually pressing the buttons and screen until it decides to work. Is there a remedy, or is my screen at the end of its life? The watch is less than 18 months old, so I would have thought it would still be functioning properly.

Moderator edit: Subject for clarity 

[SunsetRunner]

When you can, try a Factory Reset by swiping left to Settings and then About, Factory Reset.

[RicardoFitbit]

Hi @PhilAngel, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to change the clock face of your Ionic device following the steps that are specified on our help article:How do I change the clock face on my Fitbit device? . If this doesn't resolve your concern, please try the factory reset that was suggested by our friend @SunsetRunner and let me know how it goes.

I'll be around if you require further assistance.  

[PhilAngel]

I have tried both switching clock faces and a factory reset. This has not remedied the situation. If anything, it is now worse and even more unresponse to touch now.

[Canadansk]

My touchscreen was working erratically lately as well, and after trying all of the usual fixes, I resorted to a factory reset, as suggested frequently on this forum. The result was that I now have an Ionic that does nothing but flash the Fitbit logo, on and off, until the battery dies. Not quite the feature I had in mind when purchasing this watch. Very disappointed in FitBit. This issue does not seem to be uncommon as you search through this forum.

[PhilAngel]

The situation has now worsened and the screen is not responding at all. I have not been able to use any functions of the watch for sometime now, I cannot even unlock it after replacing on my wrist etc.

What are the contact details for the service department so I can get it repaired/replaced? It is less than 2 years old, not exactly the shelf life I would expect for something so expensive - it's now basically just an expensive watch with a battery that dies far quicker than a normal watch. My loyalty to the brand is beginning to wane!

[Sarah3Hall]

Hi I'm also having this problem but I'm concerned about doing the fixes incase it makes the problem worse as described below.  Is there a 2021 option for this please?