Trade-in program, upgrade to ionic?

[SunsetRunner]

Wondering if Fitbit will do a trade in scheme so you can upgrade your blaze for an ionic 

Moderator edit: edited title for clarity

[NellyG]

Dont think so. They have never done trade ins before and I have seen no indicarion they are about to start.

[racertempo]

They have clearly stated no in another request.  You would get more money selling it on eBay anyway. 

[SunsetRunner]

Looks like blaze owners choosing to upgrade may have to put it in a top draw with other old tech

Sent from my iPad

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[shipo]

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@SunsetRunner wrote:
Looks like blaze owners choosing to upgrade may have to put it in a top draw with other old tech

Sent from my iPad

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Yup, same as I'm going to do with my Surge.

[DramaQueenDiva · Accepted solution]

@FitbitCommunity already pointed out that they will not be participating in a trade-in program for the Ionic at the bottom of this post.

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Is there an upgrade/trade-in program to exchange my current device?

No, Fitbit does not currently offer a watch exchange program.

[datalore]

 I'll attempt to give my Charge2 to someone that wants to provide a lovely home for this wonderful device. If I can't give it away it will go to a desk drawer. 

[Julia_G]

@datalore, I am sure lots of people will be wanting to try your Charge 2!

[Fit_Bill]

Now that the Surge has been discontinued and replaced by the Ionic, it would be great if there was a program for loyal Fitbit owners to upgrade from the Surge to the Ionic without paying full price for the Ionic.

[Odyssey13]

@Fit_Bill  as long as I've been using a Fitbit (four years now!) there has not been a trade-in or an upgrade program.

I usually pass my Fitbits along to friends or family. It gives me more people to have in challenges that I know in real life.

[SunsetRunner]

Well I'm hoping Fitbit will offer some scheme for trade ins
I'm hoping the Fitbit community might help push this lets see how it goes

Sent from my iPad

[shipo]

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@SunsetRunner wrote:
Well I'm hoping Fitbit will offer some scheme for trade ins
I'm hoping the Fitbit community might help push this lets see how it goes

Sent from my iPad

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I'm thinking you'll have about as much luck as you would trying to take your iPhone 6s in to Apple for trade.

[CopperWolf808]

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@SunsetRunner wrote:
Well I'm hoping Fitbit will offer some scheme for trade ins
I'm hoping the Fitbit community might help push this lets see how it goes

Sent from my iPad 

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They won't be doing any trade-ins for the Ionic as it's their first smartwatch. I remember seeing @ErickFitbit say that on one of the threads here.

[bbarrera]

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@shipo wrote:

I'm thinking you'll have about as much luck as you would trying to take your iPhone 6s in to Apple for trade.

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 @shipo Really? Apple website shows $215 trade-in value on an iPhone 6s and $260 on 6s Plus.

Moderator edit: Word Choice

[shipo]

Is that offer from Apple, or does it require a contribution from the wireless provider?  I'm thinking the latter.

[bbarrera]

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@shipo wrote:

Is that offer from Apple, or does it require a contribution from the wireless provider?  I'm thinking the latter.

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@shipo From Apple (they use 3rd party to process/sell/recycle the phones). 

you can either use the credit if purchasing directly from Apple, or lower monthly payments if you bought from carrier.

Moderator edit: Word Choice

[datalore]

The reality is fitbit is, right now, an unprofitable company. The truth is they simply can't afford to have a trade in program at this point. 

[Julia_G]

@Fit_Bill, I have not seen any official announcement that Surge has been discontinued.  Have I missed something?  Do you know something we don't know??

[shipo]

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@Julia_G wrote:

@Fit_Bill, I have not seen any official announcement that Surge has been discontinued.  Have I missed something?  Do you know something we don't know??

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No official announcement per-se.

Two clues:

1. Go to the Fitbit store and try to buy one (I checked two weeks ago and only the "Small" size was still in stock).
2. Go to the Product Help Forums; the Surge has been relegated to the second tier where other discontinued products are positioned.

[datalore]

Looks like the Ionic is the new surge. I, for one, won't miss the surge. I always thought it was a weird design and the non-replaceable bands were a deal breaker for me. 

https://www.wareable.com/fitbit/fitbit-surge-no-more-rip-in-peace-hello-ionic-4853