'Turn on bluetooth to sync' - IT'S ALREADY TURNED ON!

[Candicemarian]

I am trying to sync my Ionic to my Mac.

I have successfully set it up on another windows computer already.

I have installed Fitbit Connect on the Mac but when I try to 'Sync' it says I need to turn on Bluetooth.

My Bluetooth is already turned on. What's wrong? 

Mac version 10.11.6 

Thanks 

[SunsetRunner]

Does your Mac have bluetooth 4.0 or higher?

[Candicemarian]

Yes it’s version 4.4.6f2

[SunsetRunner]

Is your Ionic connected to any other computer/phone nearby? Ensure anything it might be connected to has Bluetooth switched off.

[Candicemarian]

It was on my windows surface but I have turned that bluetooth off and
logged out of the app there.

It still says 'turn on bluetooth'

[SunsetRunner]

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@Candicemarian wrote:
It was on my windows surface but I have turned that bluetooth off and
logged out of the app there.

It still says 'turn on bluetooth'

---

Sounds like the Ionic is trying to maintain a previous connection. I’d make sure all devices have Bluetooth switched off or are themselves switched fully off and not in standby. Then I’d restart the Ionic and Mac and try the connection again. Although BT LE has a lot of benefits, BT can be very fickle and retain connections where you’d least expect it, thus preventing new connections.

[Candicemarian]

I uninstalled fitbit connect on the other device, turned of the bluetooth
and turned off the computer.
Then restarted fitbit, reinstalled fitbit connect on my mac and it still
doesn't work.

[SunsetRunner]

May seem a daft question but have your restarted the Ionic?

[Candicemarian]

Yes I have

[bcalvanese]

turn on the surface Bluetooth and see if the Ionic is still in the list of devices under Bluetooth. If it is you must forget it in order to remove it from that device. Turning Bluetooth off does not remove devices that are paired.

[Candicemarian]

It’s all off! I’ve removed all devices

[bRad29]

I have the same problem. It is frustrating!!

Seems that the only working solution is to remove the Ionic from the app, then search and add it back in. Have to do this multiple times a day. Getting annoying!

[Candicemarian]

Ive actually returned my Fitbit because of the problems and gone back to my
charge 2! The Ionic was a bit of a let down.