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Unable to adjust the display brightness

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‎12-28-2019 20:48 - last edited on ‎12-29-2019 16:39 by Fitbit Moderator

‎12-28-2019 20:48 - last edited on ‎12-29-2019 16:39 by Fitbit Moderator

How to adjust screen brightness if this function became gray and don't let me to change dull brightness.

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎12-29-2019 11:49

‎12-29-2019 11:49

What is your battery level at? If it is too low this option gets disabled. 

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‎12-29-2019 16:39

In response to Rich_Laue

‎12-29-2019 16:39

Hi @mperlov, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. Just as our friend @Rich_Laue shared, if the battery of your Ionic device is too low, this function isn't available. Therefore, please fully charge your device and let me know if you continue experiencing the same issue. If so, please try restarting your device and let me know how it goes.

 

  1. For Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Please keep me posted.

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