Unable to read text notifications

[dangerwrobinson]

After performing the firmware update in Dec 70414 I still am not getting text notifications to the Ionic. What I do get is a message stating I have a text message and options to either read, reply, open, clear.  When I Touch h read the whole text disappears, or even try to reply. This started with the previous firmware update. In taking with tech support then, the answer was wait for the latest firmware, 70414 and that should take care of it. Still nothing as it did the same with the previous firmware update. Before that it worked flawlessly. If a text was sent it should the persons name sending followed by the text itself.

Now its sending  message and when you push to read which was never there before it totally disappear like its been removed before reading.....Cell phone notifications work great as before the two firmware updates, It alerts to an incoming call and whom it is from my contacts on the phone...just like the text alert USED to do.

The watch is less than a year old and if it can not do any of this I would rather return same..

Thoughts here  

Moderator edit: Subject for clarity 

[SilviaFitbit]

@dangerwrobinson It's nice to see you around. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate that you mentioned you have contacted our Support team. I would like you to confirm you're doing this procedure: 

1. Open your "Messages" app on your Android device.

2. Go to "Settings."

3. Click on "Notifications."

4. Make sure there is a checkmark next to "Preview Message"

As mentioned by our Support team, We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

I'll be around if you have any additional questions. 

[dangerwrobinson]

Thank you for your assistance

The Galaxy S10E does not have the box to swipe open Calle “ Preview Message “ in the notification settings of the text messages themselves.

I m uncertain where else this maybe found as it worked perfectly before the last two firmware updates.

Any further help would be appreciated.

Thanks

Dangerwrobinson

[SilviaFitbit]

@dangerwrobinson Thank you for getting back. It's pretty weird that you're not seeing this on your app. 

I just tried to look for this on my phone, I noticed I had to do one more step to get to this: 

1. Open your "Messages" app on your Android device.

2. Go to "Settings."

3. Click on "Notifications."

4. In-app notifications settings 

5. Make sure there is a checkmark next to "Preview Message"

I'll be around if you have any additional questions.