Unable to set up the Ionic

[47Fletch]

Hi, this morning i noticed the time on my Ionic was not correct, after syncing all was good. Later on in the day i noticed it was lagging again but this time would not sync. I've tried everything, turning the Fitbit off, force stopping the app, turning bluetooth on/off but it still wouldn't sync. Finally I bit the bullet and reset the Ionic back to factory settings, now all I have it the Fitbit logo telling me to download the app!!? App has been re-downloaded but I still just have the Fitbit logo telling me to download the app!! AAARRGGHHH!

Moderator Edit: Clarified subject

[SilviaFitbit]

@47Fletch A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the detailed information shared and the troubleshooting tried prior to posting. The reason why it's showing to download the Fitbit app is because it needs to be set up to your account again. 

Please try the following troubleshooting even though you have already performed some steps: 

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Try setting up your device again.
3. Turn your Fitbit device off and back on using the instructions in How do I restart my Fitbit device?
4. Try setting up your device again. If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?
5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
6. Try setting up your device again.
7. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet.
8. Try setting up your device again.
9. If you can't set up after removing all other Fitbit devices, try uninstalling and reinstalling the Fitbit app.

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

[47Fletch]

I've already done this....and more! Got some guidance off Fitbit on twitter where one of your people gave me loads of instructions which I followed, to no avail.....eventually they looked at my account and said someone would be in touch as they've escalated the case.....im still waiting.

[SilviaFitbit]

@47Fletch Thank you for getting back. I appreciate that you mentioned our Twitter team created a case for you. Due to recent events affecting our operations we may take a bit longer to get back to you. 

Your patience is truly appreciated. I'll be around if you have any additional questions.