Unable to setup Ionic Adidas after factory reset

[SunsetRunner]

Hello 

since i did the factory reset to my adidas fitbit because i cant add my bank card back after my cousins putted too many times wrong password 

now i cant set up my fitbit because it shut downs

i deleted my device from bluethoot,downloaded the fitbit app again and even tried with different devices but nothing i still cant set up my device because after connecting fitbit with wifi it shows me fitbit logo and then it turns off and i need to start again 

the problem is that i got my fitbit for birthday from parents this year 25 july but they dosent have the check anymore so i cant proof i have the warranty 

is there any chance to proof that the fitbit is bought from official seller if they bought that with bank card or can i return my device so i only pay them little bit money to fix my device 

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they are already providing you assistance to resolve the issue you're experiencing with your Ionic device. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you.

I'll be here if you need anything else.