Unable to switch clock faces --stuck in "switching"

[lindamartin]

I put in a new clock face, but my battery started dying in less than a day.  So I am trying to get that one off and apply a new one.  My phone is stuck on "switching"--for a day now.  I have tried restarting both my watch and phone as well as deleting the app on my phone, but the problem persists.  I cannot stop the switching process or choose another clock face.  I keep getting the message that I can't switch until current switch is complete or a message that switch failed with option to try again or later.  No option to cancel.  Help!!

Moderator edit: title for clarity

[lindamartin]

I purchased the Sleek Analog clock face through my Fitbit app.  It displays temp and stats and EATS battery life.  I tried to switch it and, long story short, was unable to.  I spent an hour on chat with Fitbit and ended with a non-functioning Ionic which just flashes the logo.  The final answer from Fitbit was to buy a new one for a 25% discount.  My advice, stay away from that clock face and from Mayer clock faces.

[Rich_Laue]

Make sure that you have a good connection to the Internet. I would also try restarting with the ionic connected to WiFi. 

[lindamartin]

Have done that more than once. Any other suggestions gladly accepted. I’m very disappointed in Fitbits help and response.

Linda Martin

[Rich_Laue]

@lindamartin have you contacted Fitbit, link in the top slide out menu. 

Until you contact them, you may not get a response. 

[lindamartin]

Only through Chat.  What slide out are you talking about?  Thanks.

[IchWeissNicht]

Have you tried deleting the watch face app from your menu within your phone apps?

Nevermind. I reread your first post.  

[lindamartin]

Found a place to send message to Support.  Thanks for the suggestion.

[lindamartin]

Thanks for trying!!

[Rich_Laue]

The slide out menu is in the top right and this menu contains a link to support. Or go through the help link below, or the help in the Fitbit app

[AlejandraFitbit]

Welcome to the Community, @lindamartin, @IchWeissNicht and @Rich_Laue, thanks for the input.

I appreciate all the efforts in trying to fix this clock face issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[ponch1775]

I have the same issue with my Ionic.  Clocks app is stuck on "switching" and there is no way to stop the process - i have tried uninstalling the fitbit app, cycle power on both the watch and the phone, disconnect and reconnect WiFi, etc.  Any help will be appreciated.

[Debarella]

Had same problem. Tried all the resets many times. FINALLY fixed it by Force Stopping Fitbit then cleared the cache and voila!

[Rich_Laue]

Those are the first two steps I find work the best with android phones  

Usually clearing the cache is enough. 

[Mikicorona]

Can someone tell me steps to force stop Fitbit and clear/reset cache. I have an IPhone 7S? Thank you - my clock switching error has been going on fir days now 

[Rich_Laue]

Hi @Mikicorona without having an iphone, I asked google, ios uses Google.

 https://www.macworld.co.uk/how-to/iphone/clear-cache-iphone-3609079/

[Mikicorona]

Thank you so much! I will check it out. I tried others suggestions on
previous posts, ie deleting and reinstalling app, disassociating Fitbit
from device, Bluetooth on and off, etc. but still stuck on “switching”
clock face and won’t let me stop it or change it. Very frustrating!

[janetfi]

What's happening with this issue (clock face stuck in "switching")?  @lindamartin did Customer Service help you?  How?

I have an additional symptom of the right-most third of the screen on my Ionic displaying that portion of the old clock face, and the left 2/3 not displaying anything, but I assume that's because the new clock face hasn't completed the install.

I've tried forcing the FitBit app to stop (on my Android), then clearing the cache, and restarting my phone, and resetting the Ionic (both the 2- and 3-button resets).

I've tried uninstalling the FitBit app and restarting my phone.

After all that, as soon as I tap on the Clock Faces button in the app, it asks me if I want to "Continue installing?", with the options of Later or Continue.  

I've tried unpairing and re-pairing, but when my phone asks me to type in the 4 digit number that's displaying on the Ionic, I can't, because the left 2/3 of the screen won't display anything.

Before this, the FitBit wasn't working very well.  It seemed to require a reset every few days.  This started after trying out new clock faces for the first time. 

Is the Ionic just not very robust with clock faces?  I use very simple ones, with no crazy animations, etc.

[Mamakat82]

Hi there, I'm very late to this discussion but have just had this same issue on my Fitbit versa. I tried all of the tips, restarting Fitbit and phone, checking Bluetooth connection, uninstalling app, clearing cache and data, allowing permissions, nothing worked. If was still stuck on switching clocks in the app. I tried scrolling through my Fitbit and where it has my saved clocks, I tried to select a new one. My phone wouldn't allow me to do this, but my Fitbit did! The last clock saved was the one I had stuck switching in the app for days. So I am able to switch between clocks that I have saved, but the app is still stuck "switching". Very frustrating but at least I can change between a few different clocks in the meantime! 

[Sccasey]

Hello - my gallery has been stuck on “switching” for over a week now. I have tried all the steps mentioned in these post. No luck. I will say it’s crazy that Fitbit Customer Service has yet to provide a clear fix. Still open to any suggestions. Reach out to Fitbit now.